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WorksheetsPaper 2 things you need to know
Total questions: 28
Worksheet time: 16mins
Pick the two types of training
Formal
Informal
Yearly
Monthly
Random
Pick one advantage and disadvantage of formal training
Training will have clear outcomes
It can be costly
The training might be poor
The business may gain a poor reputation
Why is it important to use ongoing training?
Ensures employees are always up to date with business activities
The training never stops which means employees do not stop, increasing productivity
Employees will work harder as they are always being monitored
Employees enjoy being trained all the time and will be happier at work
What is a performance review?
Reviewing the progress of employees against their targets
Seeing your employee recital
To see what can be done to improve employee mood
To pay your employees more
Define autonomy
Employees have the independence to make their own decisions
Additional elements implemented within a job
Giving an employee different jobs within a business
All the financial benefits
Pick one advantage and disadvantage of autonomy
Employees can suggest and make improvements in the business
Not all employees will be motivated to complete their own tasks
Employees can learn multiple jobs
Efficiency may decrease within the workplace
Define job rotation
Employees have the independence to make their own decisions
Additional elements implemented within a job
Giving an employee different jobs within a business
All the financial benefits
Pick one advantage and disadvantage of job rotation
Communication between employees can improve
Efficiency may decrease as employees need to learn new jobs
If you give an employee too much responsibility they may feel overwhelmed and demand extra pay
Employees will be happier to complete work without being constantly checked by staff so they will complete more work
What is the cost of sales?
100,000
200,000
150,000
50,000
What is the GPM?
60%
50%
40%
100%
What is the NPM?
20%
30%
40%
100%
Define exports
Goods leaving a country
Goods coming into a country
Domestic goods
Increasing taxes
Pick one advantage and disadvantage of using exports
A business will have a wider target market
There may be increased competition
There will be less money flowing into the home country
There will be less tariffs
Pick the two barriers to international trade
Tariffs
Trading bloc
Sad customers
A wall
Which of these is not part of the sales process?
Customer interest
Customer engagement
Customer loyalty
Post-sales service
Customer safety
Which of these indicates a tall structure?
Long chain of command and narrow span of control
Short chain of command and wide span of control
Few layers
It is very tall when you look at it
Which of these indicates a flat structure?
Long chain of command and narrow span of control
Short chain of command and wide span of control
Many layers
It is 2d
Define chain of command
How information is passed through a hierarchy
The amount of employees one is directly responsible for
The amount of levels in a hierarchy
When authority comes from managers
Define span of control
How information is passed through a hierarchy
The amount of employees one is directly responsible for
The amount of levels in a hierarchy
When authority comes from managers
Define centralisation
How information is passed through a hierarchy
The amount of employees one is directly responsible for
The amount of levels in a hierarchy
When authority comes from managers
Pick the three that are examples of fringe benefits
Company car
Remuneration
Free gym membership
Shares when you work for a business
Pick the four documents that are used in the recruitment process
CV
Person specification
Job description
Application form
Income statement
Define a freelance contract
Asking an external person to help a business with a project
An employee who does not know the hours they will work for a business until they are called up
Being employed for a fixed amount of time
Being employed on an ongoing bases
Pick one advantage and disadvantage of external recruitment
Quicker process as you do not need to teach them the culture of the business
May cause conflict within a business if two or more people are going for the same job
Higher number of candidates to choose from
A recruitment agency requires fees to find candidates, which increases costs
Pick one advantage and disadvantage of internal recruitment
Quicker process as you do not need to teach them the culture of the business
May cause conflict within a business if two or more people are going for the same job
Higher number of candidates to choose from
A recruitment agency requires fees to find candidates, which increases costs
Define JIT
Procuring stock only when it is needed
Creating products one unit at a time
Standardised production on a large scale
Products produced in large production runs
Pick one advantage and disadvantage of JIT
Decreases waste
Has a high reliance of the reliability of a supplier
There is no flexibility
It is inefficient
Define viral advertising
Encouraging people to pass on information about a product or business online.
Appealing to customers emotions
Any promotion that is created by the business, its customers or a third party
Used to boost sales over a short period of time
