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WorksheetsWRS - Conflict Resolution
Total questions: 10
Worksheet time: 8mins
Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?
Report Ashley to the human resources manager
Let these inappropriate actions go because it will get better with time
Ignore Ashley but make sure her peers know
Write an email to her parents explaining the situation and asking for help
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?
Remain calm and report the inappropriate language to fit in eh problem to the manger's boss
Directly confront the manger about the situation
Ask the manager to stop speaking in such an inappropriate way
Join in with the use of the inappropriate language to fit in
The first step in the problem-solving process is to ______.
analyze the problem
determine the goals
define the problem
generate solutions
Conflict Resolution is ______.
resolving conflict with violence
ignoring conflict
none of the listed
negotiating diplomatic solutions to personal/workplace issues
______ is the act of conferring with another so as to arrive at the settlement of some matter.
Tact
Negotiating
Conflict
Hostility
One technique a supervisor can use to reduce the fear in conflict resolution is to _______.
acknowledge the feelings of the worker
delay hearing the concerns of the worker until they meet
ask the worker to be more specific about the concerns
penalize both workers involved in the conflict
Which of the following statements is true?
It is important to resolve the problem, regardless of what happens to the relationship.
It is important to resolve the problem and at the same time preserve the current and future relationships.
It is important to resolve the problem, preserve the current relationship and worry about the future working relationship at a later date.
It is important to preserve the relationship even though this might not resolve the problem.
The first thing to do when resolving conflict with someone else is to:
Assertively but diplomatically state your perspective
Brainstorm possible solutions to the problem
Slap some sense into them
Listen to their perspective
When resolving conflict it is essential to make the most eye contact in which of the following circumstances:
When you are brainstorming
When you are problem-solving
When you are listening
When you are assertively stating your point
There are 5 basic ways of handling conflict in the workplace. Which list states these correctly?
Competing, Compromising, Collaborating, Avoiding, & Accommodating
Competing, Collaborating & Avoiding
Competing, Conflicting, Avoiding, Friending, & Accommodating
Compromising, Insulting & Avoiding
