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WorksheetsDATA queue quiz
Total questions: 15
Worksheet time: 15mins
Name
Class
Date
1.
GSM stands for which service
a)
2G
b)
3G
c)
2G & call
d)
3G & call
2.
We can send MMS settings to customer
a)
YES
b)
NO
3.
Short code for data settings is
a)
7340
b)
7324
c)
7342
d)
7341
4.
We can check 4G sim from Siebel
a)
Yes
b)
No
5.
Orange color in Static Map refers to
a)
Low Indoor Coverage
b)
Low outdoor coverage
c)
Normal coverage
d)
none of above
6.
We don’t acknowlegde complaint for indoor issues when faced for more than
a)
10 days
b)
15 days
c)
5 days
d)
30 days
7.
If coverage area is grey in Static Map, we guide the timeline of 1 year
a)
true
b)
false
8.
If coverage area is Blue, then CCR will
a)
make SR
b)
make an entry in NTT page
c)
make SR and NTT entry
d)
No acknowlegement
9.
GST on data package is
a)
0.125
b)
0.11
c)
0
d)
0.14
10.
Data network mode should be_____ for better service
a)
Auto
b)
GSM only
c)
LTE only
d)
GSM/CDMA
11.
In case of No error is displayed on browsing what CCR will do
a)
Guide Temporary issue
b)
perform Restart
c)
launch complaint
d)
Temporary issue and restart both
12.
Confirm the handling in case of Open ticket issue
a)
Launch SR
b)
guide to wait
c)
Lock NTT
d)
wait and NTT lock both
13.
CCR of data queue will arrange call transfer in case of
a)
Customer is annoyed
b)
Customer cant wait
c)
immediate resolution
d)
all of above
14.
For MBB menu customer need to dial
a)
*6363#
b)
*446#
c)
*2222#
d)
none of above
15.
MBB LBC bundles are availale for all customers
a)
true
b)
false
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