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WorksheetsSilver Label Course 301-302
Total questions: 15
Worksheet time: 9mins
What do you call the sales technique aimed at persuading customers to purchase a more expensive and upgraded version of the initial item chose by the customer for the purpose of making a larger sale?
Recommendation Selling
Down selling
Premium Selling
None of the above
Identify the statement if its true or false. When it comes to buying, Customer are rational.
TRUE
FALSE
Premium selling is also called...
(a)
In Upselling, it is important to know your products intimately. Why?
So you can brag to your customer the brand you carry is good and widely known.
All customers are not techie so you can teach them all they need to know.
Customers are rational.
Customers want to buy from people who know more about the products than they do.
In Upselling, its important to use a medium like product guide when recommending products. Why? Select 2.
Product guides contains company specific information that can help you sell the unit to those customer who are not aware to your brand.
Because you can use this medium as a chance to tell your customer all possible selection in detail.
Product guides contains all specific stores and competitors to find more option and great deals to choose from.
None of the above
Showing the benefits of the upgraded version beside the initial chosen item can help in upselling. Yes or No.
YES
NO
Keep your upselling activities limited and don't push them too hard. Why? Give 2 answers.
Customers don't like talkative sales person and likes to stick to the things they new.
Customers don't like to be bombarded with many upsell offers and may start objecting them.
Customers are straght to the point. They need to know the freebies first before anything else.
Your credibility may drop and your customers will refuse buying from you at all.
These are all the ways to effectively use upselling except...
Be Specific
Know your freebies
Use Product Guides
Show Benefits
Give 3 reasons why UPSELLING is essential for retailers and customers.
Increases Revenue
Cost Efficient
Offers Convenience and Flexibility for Customers
Increases Customer Loyalty
Showing the benefits of the upgraded version beside the initial chosen item can help in upselling. Yes or No.
YES
NO
Why is customer engagement important? Select 2.
Because it forms a relationship between you and your customers that encourages them to demonstrate more loyalty.
Because it forms a bond between you and your customers that encourages them to buy and promote more.
Because it forms a wall between you and your customers that encourages them to commend and buy products outside your store.
Because it forms a bond between you and your customers that encourages them to buy because they respect you eventhough they don't like the item.
True or false. Based on the discussion, it’s way better to try to attract new customers than it is to keep the ones already doing business with you.
True
False
Give atleast 3 of the ways to engage your customers.
Set up ways to communicate with your customers.
Provide extra perks for your most loyal customers
Give them more freebies more than they expect
Provide great customer service
In retail sales, customers should be more like friends than acquaintances. You want to stay in close contact to remain relevant at least to their day-to-day activities. This deeper relationship is created using (a) ?
Treating your customers like friends is one of the single best ways you can help to grow your sales in a way that promotes brand loyalty. True or false?
TRUE
FALSE
