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WorksheetsJAZZ postpaid 2
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
Downpayment of Nokia 1 (4G) in Prepaid Handset Installment Plan is
a)
Rs.4,500
b)
Rs.5,500
c)
Rs.4000
d)
Rs.3,500
2.
What is the process to remove Prepaid GPRS?
a)
Go to IN Asset Tab and remove the 4G base offer from Installed Assets
b)
Go to Modify and remove the GPRS through order
c)
Both the steps
d)
None of the above
3.
Customer Care is
a)
A managed care medical program for customers
b)
A nifty alliterative phrase that looks good in company brochures
c)
A new program where customers care for themselves
d)
A philosophy wherein the customer is wrapped in service even before a problem arises
4.
For Prepaid Handset Installment Plan Customer can check their eligibility by dialing
a)
*827# from their Postpaid numbers
b)
*827# from their prepaid numbers
c)
*887# from their prepaid numbers
d)
*887# from their Postpaid numbers
5.
If user is unable to view incentive details of few features due to unavailability of offers/Bundles in Jazz World APP, then CCR will
a)
Make Sr
b)
Create Activity
c)
Send Email
d)
None of above
6.
MBB LBC Offer North is available for
a)
North 3 region only
b)
North 2 region only
c)
Service Class 32 & 28 only
d)
Service Class 62 & 18 only
7.
Which action can have a negative impact while dealing with an angry customer?
a)
Showing your compassion about the inconvenience they experienced
b)
Allowing the customer to vent & calm down
c)
asking the customer to come back when they calm down
d)
Explaining what is the best possible solution for that moment
8.
Which of the following websites are zero rated
a)
jazzcash.com.pk
b)
careerblog.mobilinkgsm.com
c)
mobicash.com.pk
d)
All of above
9.
Warid to Jazz & Jazz to Warid balance share option is available only for
a)
Prepaid
b)
Pospaid
c)
Busniess
d)
All of above
10.
Customer can buy eligible device from Jazz world app
a)
true
b)
false
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