WorksheetsTravel Agency Assign 2
Total questions: 14
Worksheet time: 7mins
How is 1435 represented in 12 hour time?
2:35am
4:35pm
8:45pm
2:35pm
What do you take with you if you're going on a cruise holiday?
warm clothes, boots, umbrella and walking stick
warm clothes, sneakers, jacket and walking stick
light clothes, scarf, gloves and walking stick
light clothes, sunglasses, sun-tan lotion, sandals
How many people could stay in a triple room?
a family with two children
a couple with a child
a group of five friends
a company director
Examples of Hotels using technology include
Wi-fi
Check in screens
Welcome message on Room TV
In Flight movies
An example of how to provide good customer service is...
Greeting customers in a friendly manner
Hiding in the stock room
Talking about customers with colleagues
Following a formal procedure for dealing with complaints
The impacts of providing poor customer care include
Customer loyalty
Bad publicity
Demotivated employees
Gaining a competitive edge
Key benefits of a room with a seaview?
Sea view rooms cost more money
Fantastic views of the beach
Enjoy the sea air in a cozy enviroment and luxury area
Sea view rooms are smaller due to the location in the hotel
What customer type enjoys a holiday with lively nightlife and pool parties ?
Family with teenage children
Mature Adults with no children
Adrenalin and adventure seekers
Groups of friends who like the club scene and top DJ acts
I enjoy holidays with a more authentic feeling in a traditional setting what product best suits my profile?
Hotel with a Water Park and daily activities
Adults only with excellent dining options
Small and friendly hotel in unspoilt resorts
Escorted coach tour
What is not a travel ancillary product
Hotel Parking
Travel Insurance
Selecting flights seats
Passport
What does ABTA stand for
Which trade association(s) offers consumer financial protection in the event of a Travel Agent collapse
ATOL
ABTA
CAA
GTMC
