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WorksheetsMFS 2
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
Mute is allowed during the call if system is not available
a)
Mute is not allowed
b)
yes we can use Mute
c)
We can use Mute till 20 sec
2.
In case the balance in the JazzCash Mobile Account is less than Rs.1000, then agent will perform the MPIN reset as per normal process and no need to check siebel for change of SIM
a)
True
b)
false
c)
we will always check Siebel
3.
Customers would be charged 25 rupees on withdrawal of 500 rupees using his Jazz Cash ATM Card
a)
True
b)
false
4.
Jazz Cash is offering 50% off at all "Burger King" outlets till further notice
a)
True
b)
Yes but offer is available on selected outlets
c)
Yes offer is available but for limited time
d)
No such offer available
5.
QR complaint header is available in Efront under MFS tab and this will be used while forwarding relevant complaint when customer is facing issue in "QR payments"
a)
true
b)
false
6.
MPIN reset TAT is 1 Working day and customer will also receive the call back
a)
Yes
b)
Customer will not receive any message
c)
customer will just receive message in 1 Working day
d)
None of the above
7.
In Case customer is unable to pay and getting "Payment denial" while paying using "QR"
a)
QR is a third party payment and no complaint in this scenario
b)
QR issues will be catered by 111 helpline
c)
We will forward complaint as per SOP
d)
we will send request in CPS
8.
JazzCash has collaborated with Bookme.pk introducing online buying of bus tickets in metropolitan cities of Pakistan
a)
We do not have any collaboration with bookme
b)
we only have option with daraz.pk
c)
Jazz Cash offer with Bookme ticket booking
9.
Jazz Cash is offering 50% off at all "Pizza Hutt" outlets till further notic
a)
Yes offer is available on all outlets
b)
Yes offer is available but for limited time
c)
No such offer available
d)
Offer is with Pizza Hutt Lahore only
10.
Dormant to active TAT is 1 Working day and customer will also receive a call back once his account activated by In-house team
a)
Yes
b)
No
c)
No call back in this scenario
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