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WorksheetsSupervisor Workshop - SMART Goals
Total questions: 7
Worksheet time: 6mins
What are the standard components of SMART goal?
設立SMART目標的標準元素是哪幾項？
Specific, Maximized, Attainable, Relevant, Time-bound
具體的、最大化的、可以達成的、相關的、有時間性的
Specific, Measurable, Attainable, Relevant, Time-bound
具體的、可衡量的、可以達成的、相關的、有時間性的
Specific, Moderate, Attainable, Relevant, Time-bound
具體的、中等的、可以達成的、相關的、有時間性的
Specific, Meaningful, Attainable, Relevant, Time-bound
具體的、有意義的、可以達成的、相關的、有時間性的
What are the components of corporate SMART goal?
CX/KA 自家的SMART目標的元素是哪幾項？
Specific, Maximized, Aligned, Realistic, Time-bound
具體的、最大化的、上下一致的、不難不易(實在的)、有時間限制的
Specific, Moderate, Aligned, Realistic, Time-bound
具體的、中等的、上下一致的、不難不易(實在的)、有時間限制的
Specific, Measurable, Aligned, Realistic, Time-bound
具體的、可衡量的、上下一致的、不難不易(實在的)、有時間限制的
Specific, Meaningful, Aligned, Realistic, Time-bound
具體的、有意義的、上下一致的、不難不易(實在的)、有時間限制的
Which of the following boss’ statement is sufficiently specific? 以下哪一項老闆的指令是足夠具體的？
I expect you to do better next time.
我期望你下一次做的更加好。
I expect you to end the call with shorter talk time.
我期望你可以縮短通話時間。
I expect you to get it done faster next time.
我期望你下一次更快的完成。
I expect you to make the customer happy.
我期望你能夠使到客戶稱心如意。
None of all these options.
沒有任何一項是對的。
Which of the following goal is measurable?
以下哪一項目標是是可以衡量的？
I will lose 5 pounds of body weight in 3 month.
我會在三個月内甩掉五磅體重。
I will donate one tenth of my salary to charity this month.
我會在這個月捐出我收入的十分之一。
I will achieve average 5.5 calls per hour in 2019.
我會在2019年達到平均每小時處理5.5個顧客來電。
I will raise $1000 for fund raising campaign in April.
我會在四月爲籌款活動進賬$1000.
All of the above.
這裏每一項都是對的。
Which of the following goal is aligned with one of the corporate 2019 priorities of revenue generation?
以下哪一項是和公司2019年關於創造收益這個優先項目來説上下一致的。
Each employee shall reach 95% or above roster adherence.
每個員工要達到95%的出勤率。
Our team shall achieve 10% increase of revenue over 2018.
我們的團隊要基於2018年收益上增長一成。
Team lead shall audit calls handling for service excellence.
團隊主管要監察處理顧客來電的素質以確保超卓的服務水平。
None of these above
沒有一項是上下一致的。
Which of the following goal seems realistic?
以下哪一項似乎夠實在的？
I will starve myself for 30 hours to lose 10 kg next week.
我要在下個星期進行飢饉30小時，實行要甩掉10公斤。
I will run full Marathon on a weekly basis to get ready for Amazing Run Competition.
我要每個星期跑一個全馬爲 全球馬拉松大賽做好準備。
I will ensure 100% customer satisfaction for 6 month straight.
我要確保一連六個月達到百分百顧客滿意度。
I will double my personal sales volume in 2019.
我要在2019年度達到個人銷售額一倍增幅。
None of these options are realistic.
這裏沒有一項是夠實在的。
Which of the following goal is time-bound?
以下哪一項目標在時間限制方面是清晰的？
I will do it ASAP.
我會儘快做這個。
I will do it right now.
我會現在就着手這個。
I will submit it by the time you need it.
我會在你需要的時候提交給你。
I will submit it by end of tomorrow.
我會明天之前提交這個。
All of these options are time-bound.
這裏所有項目都有清晰的時間限制。
