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WorksheetsTSS103 - Communication in the Organization
Total questions: 10
Worksheet time: 5mins
What is effective communication in the workplace?
It is when managers communicate tasks.
One-way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.
Two- way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.
It is when listening is preferred to speaking.
Why are harmony and trust so important in communication in the workplace?
They provide the ability for workers to socialize during work hours.
They eliminate the need for directions from managers.
They provide secure employment.
They provide good working relationships and productivity.
How can an individual communicate clearly in the workplace?
Raise questions
Checking for understanding
Summarizing information receive
Use corporate jargon
Communication uses a number of different channels including: 1. Face-to-face 2. E-mail 3. Telephone 4. Radio 5. Television
1,2 and 3 only
All of the above
2,3,5 and 5 only
Non of the above
The purpose people communicate in the workplace are for:
To give motivation
To seek information
To influence people
To resolve problems
Barriers to effective communication include:
Information overloaded
Language differences
Message
Differences in perception
A good or active listening would require you to do the below, except:
Process the message
Receive the message
Being selective of the message
Clarifying the message
The following communication tasks are required in the workplace:
Gossipping
Communicating with colleagues and external client
Express your dissatisfaction about work in media social
Handling inquiries and pass on to the respective person in charge.
The effective communicator ensure he/she:
Conveying meaning through body posture, match the word spoken.
Kicked the chair and banged the desk to communicate anger
Listen
Not giving proper instruction
Non-verbal communication may be classified as:
Space – how near or far you stand away from others
Think before you speak. Be clear. Don't talk too much
Shaking hands, patting the back, hugging, pushing or other kinds of touch.
Voice - the quality, volume, pitch, tone, etc.
