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WorksheetsIBEX A-ISB
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
From Jazz Tunes APP customer
a)
Can get code
b)
Can Subscribe
c)
Can unsubscribe
d)
All options
2.
4 Time additional Data bundle for postpaid will remove if customer changes his/her package plan.
a)
true
b)
false
3.
In prepaid handset installment, if balance is lower than the monthly charges, partial charging will occur on
a)
34th Day
b)
33rd day
c)
30th day
d)
None of option
4.
Customer can only use one JAZZ/WARID sim as ESIM
a)
true
b)
false
5.
What are charges of SMS Delivery Receipt for Postpaid.
a)
Rs 17.92/month
b)
FOC
c)
Subscription Rs.6.98/ Monthly
d)
Subscription Rs.8.98/ Monthly
6.
In Monthly All-In-One Whitelisted Offer Customer will have validity of
a)
x+28 days
b)
x+30 days
c)
29 days
d)
x+29 days
7.
For data offer activation issue we need to check balance, Mb and GPRS service in Siebel with other required check list
a)
true
b)
false
8.
If Speech Is “Provide” Or “Blank” in HLR (barring tab) Then No Issue In Switch on customer number
a)
true
b)
false
9.
Recharge history can be check in Siebel under the recharge history tab
a)
false
b)
true
10.
Conversation skills in a professional settings does not include
a)
tone of voice
b)
being clear
c)
being concise
d)
using slang
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