WorksheetsFedEx Ground Pickup
Total questions: 15
Worksheet time: 85secs
PRP stands for?
Product Request Program
Package Return Program
Program Request Package
CPU stands for?
Charlie Papa Uniform
Call-in Pickup
Corn Popcorn Unicorn
Call-in Package
Caller states they have a PRP or Return Manager label and need to schedule a pickup. What should we ask them for first?
Account #
CPU Number
Tracking number
Site
Where should the business hours be updated for a Ground Call-in (CPU) pickup prior to the scheduled pickup day?
To Courier field
Payment/Supplies/Commitment
Ready & Close fields
Standing Instructions
What tab within the pickup screen will allow you to determine the specific days a FedEx Express regular pickup will take place for a specific shipper’s address?
Ground Regular
Payment/Supplies/Commitment
Standing Instructions
What must a customer have to qualify for a FedEx Ground daily (regular) pickup?
Have a valid and current account number
Ship an average of 7 or more packages per week
Be pre-approved by the local facility
Stamp, or black & white prepaid label
What do we NOT advise a Ground shipper who wants to schedule a pickup and their account is on Cash Status?
Provide us their credit card information
The customer is required to provide a government issued photo ID to drop off a package
Offer to find the closest Drop Off Location
The customer must drop their package(s) at a FedEx staffed location (not Onsite) to pay for their shipment
1.Unlike Express, in order to schedule a Ground CPU Pickup what must the shipper have?
A site
An account number
Address
1.For a PRP pickup, what must the shipper have provided to the recipient?
An Account #
Tracking #
A return label
A site
Can a customer request a pickup on the same day they have established a new account?
Yes
Maybe
No, after 24 hrs
How many days in advance can a customer schedule a CPU pickup?
Next business day
The next day
5 calendar days
10 business days
What is the name of the 1Source fields used to search for a pickup if the customer has the pickup number?
Search fields
Find By fields
Detailed Search fields
Call Tag Detailed Search fields
You must click on the Ground (truck) icon prior to using the Find By fields to properly search for a Ground CPU or PRP pickup. (TRUE or FALSE)
True
False
A Ground Call Tag Pickup may be reissued when?
A. The Call Tag was cancelled by the system
B. The Call Tag was not made because of a FedEx error
C. Three pickup attempts were made and the package was not ready
D. Both A & B
Ground Call Tag pickups can be updated at any time. (TRUE or FALSE)
True
False
