WorksheetsDay 32
Total questions: 10
Worksheet time: 22mins
What is the path to a document that will provide information about the ongoing T-Mobile Tuesday offers?
C2>Offers>T-Mobile Tuesdays>T-Mobile Tuesdays
C2>Offers>T-Mobile Tuesdays> Expired T-Mobile Tuesdays offers
C2>Offers>T-Mobile Tuesdays> Current T-Mobile Tuesdays offers
________________ are a series of 24 or 36 monthly bill credits T-Mobile gives to qualified customers as part of discount device promotions.
Rebate
Recurring Device Credits (RDC)
Autopay
AutoPay funds will be withdrawn approximately two to three days after the billing due date.
True
False
Which is not True about Autopay?
Canceling your account doesn't automatically cancel AutoPay, you must cancel AutoPay separately.
AutoPay changes made within five days of the bill due date will take effect for next month's bill cycle.
Cancellation of AutoPay within five days before the due date may still withdraw.
AutoPay will not automatically cancel if you set up a payment arrangement in the FDP tool.
Which is True when returning original phones under Jump on Demand?
Customer must return it though Point of Sale.
Customers who complete JOD upgrades must turn their original devices to T-Mobile stores within 14 days of the receipt of their new devices before their original lease devices are forgiven.
JOD devices returned to T-Mobile are not subject to damage fees, which are assessed when the devices are turned in at Retail.
Which of the following request is an example of invalid request?
General Inquiry
Billing Questions
Equipment Credit Limit overrides
RSL reps can service multiple accounts during a call only if all accounts belong to the original BRP or Authorized User
True
False
Mobile Experts are allowed three attempts to verify dealer code. If you are not able to authenticate, the call will be disconnected.
True
False
_____________ keeps customers connected while calling or traveling in Canada and Mexico with unlimited talk, text, and data and up to 5 GB of 4G LTE (or a maximum of your high-speed data allotment, whichever comes first).
Stateside International
Simple Global
Mobile Without Borders
If you suspect that your callers request just doesn't seem right, send a One time PIN from QuikView to confirm the callers identity, even if their request does not require a OTP.
True
False
