Worksheetsdebt
Total questions: 8
Worksheet time: 12mins
Which of those events in Louis Starburst life could lead into situation that he won't be able to pay his monthly bills? (tick all that apply)
redundancy
sudden and serious illness
his child graduating from university
winning on a lottery
Which of the pieces of information do we need to get from the customer to prove they have made a payment? (tick all that apply)
Mother’s maiden name
Date of payment made
Credit Card number
Amount they have paid
Boiler/Heater manufacturer
What is the longest period for which you can set up payment plan for before referring to credit control team?
6 months
18 months
24 months
36 months
Those are 3 out of our 6 obligations to help customers in debt :
- Have appropriate credit management policies and guidelines
- Make proactive contact with customers
- Set repayment rates based on ability to pay
Which are the missing 3?
Ensure customer will pay off his debt within next 24 months?
Ensure the customer understands the arrangement?
Understand individual customer’s ability to pay?
Monitor arrangements after they have been set up?
What we have to consider before setting up the payment plan? (tick all that apply)
Is customer in pensionable age?
Are there any dirty bills on the account?
Have we got up to date meter reads?
Did customer declared bankruptcy and we have a copy of it?
What services we can offer to customers that struggle with to pay their bills and debts? (tick all that apply)
Energy saving advice
Installing a prepayment meter
Asking customer to pay off debt in one off payment
Fuel direct
What could save you the most money?
turning lights off
Lowering down thermostat setting by 1 degree
filling kettle with the amount of water that you need
Making only one laundry a week
Can we accept payment plan of £1 a week as a form of repayment?
Yes
No
