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WorksheetsT-Mobile Troubleshooting
Total questions: 10
Worksheet time: 5mins
How much is the Global Plus 15GB
$20
$50
$30
$40
Who's Eligible to add the Global Plus 15GB. Select all that apply.
Business Accounts
Individual account types
Special account types
T-Mobile ONE Voice (TE or TI) plans.
T-Mobile ONE w/One Plus plans
Another SIM with the same MSISDN as your existing line for calls and messages. Designed for wearables.
High Speed Data with paired DIGITS
DIGITS Apple Watch
Data with paired DIGITS
Another SIM with the same MSISDN as your existing line for calls and messages. Designed for smartphones.
Digits Talk and Text
Data with paired DIGITS
High Speed Data with paired DIGITS
"The Fix" tile you have to go to in troubleshooting Caller ID issue
Signal and Voice
Messaging
Software
Services and Features
"The Fix" tile you have to go to in troubleshooting device that freezes
Hardware
Services and Features
Software
Signal and Voice
iOS Devices' latest software version
12.1.2
12.1.3
12.1.4
12.2
Tab in Quikview where you can check the device unlock eligiblity
Account Review
Manage Account
Usage and Billing
Device Support
What are the included features of T-Mobile Essential plan? Select all that apply.
Unlimited 2G data in Mexico & Canada (up to 128 kbps)
Simple Global
Unlimited 4G LTE device data
Unlimited minutes and messaging
Qualifying events for having Protection 360. Select all that apply
New device purchases with EIP, without EIP (Full-Price), or subsidized (where applicable).
Completion of a warranty exchange. AppleCare Services are not included for this type of event.
New activation with a handset purchase
BYOD only: Can be added at any time, but must pass a device condition check at a T-Mobile Retail location.
