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ELP

Total questions: 19

Worksheet time: 3mins

Name
Class
Date
1.

What is the monthly cost for the ELP on the first year of service (before HST)?

a)

$8.99

b)

$9.99

c)

$10.99

d)

$19.99

2.

ELP is only available for CA

a)

True

b)

False

3.

What is ELP's annual pricing (before HST) after 1st year?

a)

$121.76

b)

$150.00

c)

$99.99

d)

$30.00

4.

What does ELP mean ?

a)

ELECTRICAL LONG TIME CUSTOMER PLAN

b)

ELECTRICAL PROTECTION PLAN

c)

ELECTRICAL LEAN PLAN

5.

Which of the following is not included in the ELP plan?

a)

Repair of parts for those items covered in the Plan

b)

Replacement of parts for those items covered in the Plan

c)

Repair of improper installation of the equipment

6.

When does the plan coverage become effective ?

a)

Immediately

b)

14 days after

c)

10 days after

d)

The next day

7.

How long does it take for customers to receive their welcome package?

a)

10 business days

b)

72 business hours

c)

20 business days

8.

When a customer does not have an existing Electrical Protection Plan and needs electrical repairs on their home, we cannot offer a Repair Plan.

a)

True

b)

False

9.

ELP allows customers to have their issue repaired for a flat-rate charge, and be immediately enrolled in a Plan to provide them with continued coverage.

a)

True

b)

False

10.

Customer can pay the $99 charge to the electrician by

a)
b)
c)
d)
e)
11.

Which of the following are covered in your Plan?

a)

Components within the Electrical Panels

b)

Pot Light Repairs

c)

Alarms

12.

Which of the following is included in the ELP plan ?

a)

Ceiling Fans

b)

Remote Controls

c)

Hinges

d)

Interior Wiring

13.

Decorative or specialty switches, outlets, and receptacles are covered by your Plan

a)

True

b)

False

14.

•If the customer cancels the ELP plan within the cancellation period, they will also be reimbursed for the full amount paid for the plan by cheque

a)

True

b)

False

15.

•Discounts can be offered on Repair Plan enrollments, including Bundle/Combo plan discounts

a)

True

b)

False

16.

When a customer opts to have their payment for the Plan billed annually, they will actually pay more than a customer who enrolls in the same plan but is paying monthly.

a)

True

b)

False

17.

Repair quotes are valid for 90 days

a)

True

b)

False

18.

•ELP Plan available only to customers in the following patches: ELBARR / ELGTAE / ELGTAW / ELGTAC / ELHAML / ELHALT / ELNIAG / ELOTT

a)

True

b)

False

19.

In the event that the issue is something that is not provided for under the Plan, customer won’t be charged for the service call

a)

True

b)

False