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WorksheetsELP
Total questions: 19
Worksheet time: 3mins
What is the monthly cost for the ELP on the first year of service (before HST)?
$8.99
$9.99
$10.99
$19.99
ELP is only available for CA
True
False
What is ELP's annual pricing (before HST) after 1st year?
$121.76
$150.00
$99.99
$30.00
What does ELP mean ?
ELECTRICAL LONG TIME CUSTOMER PLAN
ELECTRICAL PROTECTION PLAN
ELECTRICAL LEAN PLAN
Which of the following is not included in the ELP plan?
Repair of parts for those items covered in the Plan
Replacement of parts for those items covered in the Plan
Repair of improper installation of the equipment
When does the plan coverage become effective ?
Immediately
14 days after
10 days after
The next day
How long does it take for customers to receive their welcome package?
10 business days
72 business hours
20 business days
When a customer does not have an existing Electrical Protection Plan and needs electrical repairs on their home, we cannot offer a Repair Plan.
True
False
ELP allows customers to have their issue repaired for a flat-rate charge, and be immediately enrolled in a Plan to provide them with continued coverage.
True
False
Customer can pay the $99 charge to the electrician by
Which of the following are covered in your Plan?
Components within the Electrical Panels
Pot Light Repairs
Alarms
Which of the following is included in the ELP plan ?
Ceiling Fans
Remote Controls
Hinges
Interior Wiring
Decorative or specialty switches, outlets, and receptacles are covered by your Plan
True
False
•If the customer cancels the ELP plan within the cancellation period, they will also be reimbursed for the full amount paid for the plan by cheque
True
False
•Discounts can be offered on Repair Plan enrollments, including Bundle/Combo plan discounts
True
False
When a customer opts to have their payment for the Plan billed annually, they will actually pay more than a customer who enrolls in the same plan but is paying monthly.
True
False
Repair quotes are valid for 90 days
True
False
•ELP Plan available only to customers in the following patches: ELBARR / ELGTAE / ELGTAW / ELGTAC / ELHAML / ELHALT / ELNIAG / ELOTT
True
False
In the event that the issue is something that is not provided for under the Plan, customer won’t be charged for the service call
True
False
