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WorksheetsJump and JOD
Total questions: 15
Worksheet time: 3mins
When can a customer upgrade on a JUMP! feature program?
50% of the term
50% of the full price of the device
every 30 days
every 60 days
When can I upgrade on a JUMP on DEMAND?
Every 30 days
Every 60 days
50% of the term
50% of the cost
How long is the term for EIP?
24
36
12
18
When a customer buys out the JOD, where should I go? (TEX)
SAMSON
EC Summary
DVC PLAN
Where do I go to set up POIP?
QV > Device Support
SAMSON > DVC Plan
EC Summary
Device Summary
What are the steps to set up POIP in My T-Mobile?
Go to T-mobile.com. Click Billing. Under 'JUMP! On Demand lease' click View lease details. Click Get Installment Plan. Review the payment information. A payment is due for the taxes today and then there will be 9 monthly payments. Enter payment details, then click Agree & continue. See e-Signature support to complete the e-signature process. Once the transaction is complete, a confirmation message displays.
Go to My T-Mobile. Click Billing. Under 'JUMP! On Demand lease' click View lease details. Click Get Installment Plan. Review the payment information. A payment is due for the taxes today and then there will be 9 monthly payments. Enter payment details, then click Agree & continue. See e-Signature support to complete the e-signature process. Once the transaction is complete, a confirmation message displays.
Go to T-Mobile App. Click Payments. Under 'JUMP! On Demand lease' click View lease details. Click Get Installment Plan. Review the payment information. A payment is due for the taxes today and then there will be 9 monthly payments. Enter payment details, then click Agree & continue. See e-Signature support to complete the e-signature process. Once the transaction is complete, a confirmation message displays.
Can a custome switch from Jump! to Jump on Demand?
Yes
No
Can a customer migrate from Jump! on Demand to Jump! ?
Yes
No
How are the taxes charged in Jump?
Taxes for the total financed amount are added to the down payment and collected at the time of purchase.
Taxes are not charged at the time of lease initiation but are charged on down payments and future installments on plans that have included taxes and fees.
Which one includes Device Protection?
Jump!
Jump on Demand
When can I add Device Protection on Jump on Demand?
No need, its already included
Within 14 days of purchase
You cannot add Device Protection on JOD
None of the above
If my ECA is $800 and the phone I want to purchase is $1000, what are the steps I need to take to get the new phone?
Pay the $200 on top of the downpayment cost of the phone to proceed with the order
Pay the downpayment cost of the phone to proceed with the order
Proceed with the order since the customer will have the phone in EIP
Pay the phone in full since the ECA is insufficient
For how long can I get the accessories in EIP?
36-month term
12-month term
24-month term
18-month term
What can I use to finance my expensive accesorries?
EIP
ELP
Jump!
Jump! on Demand
What is/are required to complete a device order?
Credit Card
E-Signature Approval from Customer
Shipping Courier Option
