NEW
Font size
WorksheetsMercedes Benz Regional CCC
Total questions: 25
Worksheet time: 14mins
How do I find Mercedes-Benz authorized dealers contact address and phone number?
Find contact on Mercedes-Benz website
Find contact on Dealers website
Create an Enquiry Case
How do I apply for Mercedes-Benz Advanced Modern Apprenticeship (AMA) training programme?
Email customercare@daimler.com
Ask applicant to walk-in at Wisma Mercedes-Benz
Apply via E-form on Mercedes-Benz website
Who should I contact for AMA application status (accepted/rejected)?
Ask applicant to walk-in at Wisma Mercedes-Benz
Applicant can drop an e-mail to mbm_apprentice@daimler.com
Find contact on Dealers website
Is there any job vacancies/internship opening in Mercedes-Benz Malaysia/Mercedes-Benz Services Malaysia?
E-mail us at hr_malaysia@daimler.com / mbsm_hr@daimler.com
Advise caller to search for information on Mercedes-Benz website
Ask applicant to walk-in at Wisma Mercedes-Benz
I am interested to open an official dealership with Mercedes-Benz Malaysia. Whom can I contact?
Advise customer to e-mail to cs.mys@cac.mercedes-benz.com. When receive the inquiry - create a case and transfer to MBM
Ask applicant to walk-in at any authorised Mercedes-Benz dealership
Ask applicant to walk-in at Wisma Mercedes-Benz
I received a phone call about a Mercedes-Benz customer's satisfaction survey. May I confirm if the phone call is genuine?
We do conduct periodic customer survey with MB owners. Create a case to assign to MBM if required. (Provide details to check/verify if caller was part of a recent survey)
We will not conduct surveys to our customers.
Contact dealers to find out.
May I know the price for a specific model of Mercedes-Benz?
Look for the information on Mercedes-Benz website and advise caller/customer.
Call the preferred dealership and inquire on behalf of the caller/customer.
Find information of the desired vehicle model on Mercedes-Benz website, be proactive to offer a test drive opportunity. Create a Sales Lead to be transferred to customer's preferred dealership.
How can I make appointment to test drive?
Advise customer to log on Mercedes-Benz website to search for test drive appointment booking
Be proactive to assist customer to book for a test drive on Mercedes-Benz website
Advise customer to walk in to their preferred dealership
What is Mercedes-Benz Certified Pre-owned vehicles?
Any 2nd hand or pre-owned Mercedes-Benz
Pre-owned, less than 6 years old and less than 125,000 km with no identifiable structural damage.
Mercedes-Benz purchased from a used car dealer
All of the above
Where can I view Mercedes-Benz Certified Pre-owned vehicles, what models are available and the price?
You may contact your nearest pre-owned center
I can arrange a sales call from the pre-owned center
Create a Sales Lead
All of the above
How can I purchase a vehicle with Mercedes-Benz Financing / Leasing / Insurance?
Our authorized dealers can advice you on this topic
I can arrange your preferred dealer to contact you
You may drop in to any dealer to enquire on latest promo/discounts
All of the above
I am under MM2H (Malaysia My 2nd Home)/Professional/Corporate solution. What would be the best rate provided by Mercedes-Benz Malaysia?
Arrange for customer's preferred authorized dealers to advice the customer.
Search for the information on Mercedes-Benz official website
Create a sales lead
May I know the price for Parts/ Accessories /Merchandise (MB Collection) and where can I purchase?
Be proactive to refer the customer to the preferred dealership.
Find info on Mercedes-Benz website
Create a Inquiry case
I just bought a Mercedes-Benz and how long my car will be covered under warranty?
Our authorized dealers can advice you on this topic
Create an inquiry case and assign to MBM
MBM offers 2-Year Manufacturer Warranty and 2-Year In-Country Extended Warranty, a mirror image to Manufacturer Warranty with unlimited mileage coverage.
My manufacturer warranty is expiring soon. I would like to purchase an extended limited warranty for my Mercedes-Benz. How much would it be cost?
Call the dealer.
Information on the Extended Limited Warranty Programme is listed on Mercedes-Benz website. Advise the caller accordingly. Arrange for a dealership visit thereafter.
Ignore the customer.
What are the terms & conditions for extended limited warranty programme?
Extended warranty terms & conditions is available on our official Mercedes-Benz website under Vehicle owners follow by title repairs and warranty. Refer the caller to the website.
MBM offers a 2-Year Manufacturer Extended Warranty
There's no such programme
How do I purchase Star Care Maintenance Plan? What are the benefits provided in Star Care Maintenance?
Star Care Maintenance plan can be purchase at our authorized Mercedes-Benz dealers. Details can be found on our website under Service & Maintenance. Our Star Care Maintenance Plan offers 12-month, 24-month & 36-month maintenance package for you to choose from. It covers up to 24,000 KM per year. Purchasing price shall advised by the dealer. Arrange preferred dealers to contact the customer.
Customer may sign up the plan online.
Customer can walk in to any authorized dealership.
I have some queries/feedback/complains on Mercedes-Benz
/Mitsubishi Fuso Commercial Vehicle. Who can I speak to?
For any enquiry regarding Mercedes-Benz/Mitsubishi Fuso commercial vehicle (Trucks), you may need to contact Mercedes-Benz Malaysia. You may reach them at 1800 88 1133 from Monday to Friday during business hours from 8.30am - 5.30pm, or email to mbsm_cs@daimler.com.
For any enquiry regarding Mercedes-Benz/Mitsubishi Fuso commercial vehicle (trucks), you may contact their Customer Care Line number at (03) 8082 9160 from Monday to Friday during business hours from 8:30am – 5:30pm, or email to inquiry@trucksdistribution.com.my.
For any enquiry regarding Mercedes-Benz/Mitsubishi Fuso commercial vehicle (Trucks), you may need to contact Mercedes-Benz Malaysia. You may reach them at 1800 88 1133 from Monday to Friday during business hours from 8.30am - 5.30pm, or email to cs.mys@cac.mercedes-benz.com.
I would like to update/change (personal information) my mail?
Forward the standard Customer Information Form via email to customer to fill in and return it back to CCC via email for verification and processing.
Customer may visit their preferred dealership to update the information.
Both the above applies
I would like to service my vehicle and can I request for Drop & Go Service?
You may contact your nearest/preferred authorized dealer to enquire on drop & go service appointments, as this service is available only in selected outlets. Drop off time: Mon-Sat (6am – 8am and 6pm and 10pm); Sunday & Public holiday (6am-10pm)
You could provide your preferred service appointment time and your details and we will get your preferred dealer to contact you for appointment confirmation
Both above applies
I wanted to be part of your AMG owner community; may I know how do I register?
For signing up for AMG owner community, it is only possible via our authorized Mercedes-Benz Dealers. I could arrange for your preferred dealer to contact you on this or additionally you could also visit/contact your preferred dealer for registration.
E-mail to cs.mys@cac.mercedes-benz.com
Walk in to any dealership to sign up
I just made my hire purchase installment and I would like to check if the payment has been accepted/received?
Hire Purchase payments related matters you may need to contact Mercedes-Benz Services Malaysia. You may reach them at 1800 88 1133 press option 2 and follow by option 1. You may also contact them via email mbsm_cs@daimler.com.
Please provide your email/contact number and we shall forward your request to Mercedes-Benz Malaysia to get in touch with you soon.
Both above applies
I would like to register for an Auto renewal deduction from my bank account.
Advise caller/customer to send an email request to cs.mys@cac.mercedes-benz.com.
Advise caller/customer to contact Mercedes-Benz Services Malaysia for the required form on direct debit/auto deduction from his/her bank account. Please include email/contact number for MBSM to get in touch with the customer.
Both above are correct.
I would like to know the outstanding/full settlement amount for my Mercedes-Benz (x) Class.
Hire Purchase payments related matters you may need to contact Mercedes-Benz Services Malaysia. You may reach them at 1800 88 1133 press option 1 and followed by option 1.
Hire Purchase payments related matters you may need to contact Mercedes-Benz Services Malaysia. You may reach them at 1800 88 1133 press option 2 and followed by option 1.
Hire Purchase payments related matters you may need to contact Mercedes-Benz Services Malaysia. You may reach them at 1800 88 1133 press option 3 and followed by option 1.
I am a proud owner for Mercedes-Benz S-Class. I would like to sign up with Mercedes-Benz upcoming events/models launch/fashion week/newsletters etc.
At the moment we do not have any newsletters for the latest news on our events for subscription. Customer/fans can always follow our social media channels (e.g Facebook page “Mercedes-Benz Malaysia”/Instagram “@mercedesbenzmalaysia”) to stay updated on our activities
Please leave your contact details we will reach out to you when there's an upcoming event.
Please inquire from your preferred dealership.
