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WorksheetsKNFN TP Training Quiz 2
Total questions: 12
Worksheet time: 9mins
What is a triangle shipment?
A shipment with triangle packages
A shipment that involves 3 different participants
A shipment from country A to B usually paid by country C
A shipment that involves a person, a business/customer, and a government party
All of the above
What is TT (transit time)?
Average time in which the whole shipment takes place from point A to B
Actual time from port to port/ airport to airport
The time we take to process the shipment
Time from the moment we receive the booking until we pick up the cargo
All of the above
What is Clearance Exchange Rate?
Exchange rate invented by KN
Exchange rate set by finance monthly based on market conditions
Exchange rate obtained from the stock market
Exchange rate defined by the customer
None of the above
What can be considered among “other charges” on a quote?
Storage
Screening (e.g. Xray)
Duties & Taxes
DG Fee
All of the above
If a customer is interested to access the tool on their own, what can you do to respond? (Multiple choices allowed)
Provide them the home link of KN and guide them to find where to sign in
Tell them it is not possible to use it on their own
Send them the link to KN home page and leave them to find their way around it
Nothing to do, I have no idea
Ask them if they have accessed before, if so send them the myKN link
When the customer clicks "place booking", the involved KN offices receive an email indicating the quote to be applied, cargo details, origin & destination. It also indicates the responsible office what is it’s role on the mentioned shipment (import, export, billing office)
True
False
An email is sent to the customer when they place booking and this email tells them the breakdown of the quote, the operator name, the account owner’s name, and when exactly is KN collecting the cargo
True
False
What are some benefits of the tool?
All inclusive quote in no more than 60 seconds
Real –time shipment tracking
Cost savings for both customer & KN
Higher opportunities to win business due to speed of quoting
All of the above
What information is required to obtain a quote?
Terms of shipment
Full pick up address (if the service is required)
Cargo details (dimensions, weight)
Origin & destination country or station
All of the above
Internal Quote is a feature created to facilitate us sales with a tool to quickly send the quotes to our customers, especially when overseas offices are involved. It is ONLY for KN Employees.
True
False
The internal quote feature for LCL is accessed via a separate link which allows us to amend the discount to create the quote for our customers
True
False
When you get awarded with an Internal Quote, what should you do?
Thank the customer and save the quote in my computer
Call operations and tell them to call the customer
Send operations the quote number and email from KNFN
Send an email to operations with the quote, send an email to the customer with the booking details provided by operations
None of the above
