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WorksheetsWalmart Quiz Day 2
Total questions: 14
Worksheet time: 5mins
When do we charge orders placed with Paypal?
When we want to.
I don't know I just want to go home.
When it gets placed.
When it gets delivered.
When do we charge orders placed with debid/credit card?
When the order is delivered.
When the order is in transit.
At the moment that the order is shipped.
We never charge the order, the bank is in charge.
How can a customer attempt to cancel a Walmart order that is still processing?
Can login to CCA and request the cancellation.
Can contact customer care and request the cancellation.
Can login into the Walmart account and request the cancellation.
They cannot request the cancellation anymore.
T/F. Can you guarantee that an order will be cancelled if the cancellation request was placed?
True
False
Select one of the tools that you will use.
Remedy
Avocado
None of these
CSA
What actions can be performed on CCA?
Refunds
Replacements
Adjustments
Chats
Select the correct order for the Sandwich Method.
Bad news, resolution, and positive statements.
Positive statements, resolution, and bad news.
Bread, ketchup, ham, cheese, lettuce, and bread.
Positive statements, bad news, and resolution.
Select the correct empathy statement.
I am sorry for that.
I am sorry that your order was not delivered on time.
I do understand how important is this gift for you and I will find a solution right away.
The order is lost, I can process a refund.
What will happen with the money if an order placed with credit card is cancelled?
Authorization hold will be removed within 5 days.
Authorization hold will be removed within 5 business days.
A refund will be processed.
Customers needs to contact their bank for a refund.
I placed the order with a gift card and the order is cancelled. How can I get my money back?
Customer needs to contact the store
A refund is going to be posted back within 5 business days
A refund is going to be posted back right away or it might take 24 hours.
Customers will lose their money
How much are the shipping charges for 2 days shipping order that didn't reach the $35.00
$4.99
$5.99
$0.00
I have no idea. I was not paying attention.
The order is considered as stuck in processing when...
The item is out of stock and it was not shipped.
The EDD passed and tracking does not show movement.
ESD plus 24 passed and we don't have tracking number due to an error communication.
That is a really good question, but I don't know.
What are the payment methods allowed in the Walmart pay app?
Credit Card
Debit Card
Gift Card
Bank Account
2 day shipping order placed on Thursday 10 am will be delivered on...?
Saturday
Monday
Wednesday
Christmas
