Customer who've purchased devices on Craigslist or eBay can request a device unlock but must provide a proof of purchase

Sam called in to let us know she is heading to Italy next week. She's been with T-Mobile for only 90 days and still owes more than half of her device EIP. Therefore, we cannot unlock her device to use a local carrier

Which of the following options are considered exceptions to unlocking devices for customers:

Checking the IMEI should always be the first step in checking for eligibility

How do we unlock a Samsung Galaxy S10e, if our customer meets eligibility.

Customer using the latest 2021 version of iPhones can use T-Mobile Device Unlock app to unlock their device.

If a customer doesn't meet eligibility to unlock their LG Q7, what's the best option so they can use their service in Germany.

If a previous MDU request was denied, Experts would let customers know the reason for the denial and would not file a new request until they are sure all requirements have been met.

We should still use Grand Central for devices that support the app or built-in experience.

In what time frame does a temporary Mobile Device Unlock expire

How many time can a customer request a temporary Mobile Device Unlock per year?

The MDU team will email the customer within 72 hours (including non-business hours) to notify if the request was approved and to provide the unlock instructions.