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WorksheetsNoom | Day 5 Add-ons
Total questions: 15
Worksheet time: 33mins
Select the Add-ons that Noom provides (Select all that apply)
Book of recipes
kit through the company Orig3n.
Mental Wellness Pack
Withings Scale
Meal and Workout Guide bundle.
How can an iTunes/Gplay subscriptor buy the add-on?
Only the DNA Kit
4 All of them
iTunes/Google play users cannot get add-ons from there
The complete Bundle
Gaara Moncha decided to purchase the meal guide while signing up. When will he get charged for this?
At the end of the trial.
After the online consultation is taken.
Immediately after he signs up.
On his second month.
When will the customer get charged for the mental wellness coursepack?
Immediately after they sign up
At the end of the trial period
A day after it was purchased.
If the user states that he cannot eat seafood and a menu includes this on his/her meal guide, which macro will you use to answer him?
Add On::Meal / Exercise Guides::Meal guide did not fit needs
Add On::Meal / Exercise Guides::Sample meal plan
Add On::Meal / Exercise Guides::Allergic or cannot eat item
Where can you see what Add-ons did the user purchase?
Groups Magic (GM)
Support Land (SL)
Braze
Braintree
What do they need to complete first before purchasing a Meal guide/Workout guide?
The subscription
The authentication method
The online consultation
The free trial
When a customer is asking for diet or nutrition tips, what should we do?
Google some nutrition tips and provide this to the customer
Send her a new guide
Ask her to reach out to her goal specialist / Noom Guides
Escalate to L2
If a customer states that she paid for the meal guide 3 days ago and has not received her guides yet, what will you do?
Send Macro Exercise Guides::Sending Guides after Manual Questions
Do not answer / apply Beanies:: Assign to Level 2
Send Macro Payments & Refunds::Wants to purchase add-ons
Resend the meal guides per user request
Check Iterable, and confirm if the online consultation was sent and also if the guides were sent
Check the image| If this customer only asks for the meal guide refund, how much should you give?
49
24.50
29
25
ANA writes in saying that she wants a different meal guide. What should you do in this scenario?
Use the Orig3n cases form.
We can send the second meal guide as long as it meets her needs.
Reply to her and inform her that we don't grant replacements.
Apologize to her and issue a refund.
What is the name of the survey customers need to fill out to receive their online consultation?
Meal/workout exam
Online Consultation
Noom Survey
Demographic survey.
Read the macro User wants to purchase add-on, what is the information you should change on the hyperlink? (Hint, there are 2 options)
Edit the link in the macro and ensure to replace [UPID] with the account's UPID
The macro has everything needed, nothing else.
Edith the link in the macro and enter the user's registered email address at the very end (=)
Enter the ticket number.
If the customer didn't purchase the Add ons while signing up, but they want to purchase this later on, can they do it?
Yes, as long as the subscription is still active.
No
Yes, even with the subscription cancelled.
Customer only needs to go to noom.com and do it.
According to KB, how do we cancel a Noom Premium Bundle Subscription?
Through a link we should generate
Through the Subscription Portal, customer should do it.
By contacting their coaches.
