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WorksheetsManaging Housekeeping Operation
Total questions: 15
Worksheet time: 11mins
All lost and found articles should be handed over to ________?
Security Department
Housekeeping Department
Sales Department
Food and Beverages Department
A frequency schedule tells you ____________.
how often to clean
how long it should take to clean
how many people should clean
where to clean
The housekeeping department would interact closely on daily basis with ___________.
Accounting Department
Sales Department
Engineering Department
Human resource Department
While servicing room priority, should be given as _____________.
Occupied room, guest requests, vacant rooms
Vacant rooms, occupied rooms , guest requests
Guest requests, vacant rooms, occupied rooms
Occupied room,dirt rooms, guest requests
Room attendant are normally supervised by the _______________.
Deputy housekeeper
Housekeeper
Head housekeeper
Floor attendant
The linen room should have enough racks to _____________________.
to stack all the files
to store all the provision
to stack all the linen
to re arrange chemical
Stain or bad creasing on linen is being detected during _________________.
storing
inspection
distribution
dispacthing
The procedure for entering the guest room is to _____________.
enter
knocking again
knock on the door and announce housekeeping
announce housekeeping for 10 times
The room where current linen is stored for issue and receipt is ____________.
Linen room
Uniform room
Rest room
Linen uniform room
If the status of the room 101 is VD, what does is mean?
A guest has just checked into the room
A guest has just checked out from the room
The room attendant has cleaned the room
The floor supervisor has just inspected the room
Which one of the pairing below is true?
Public areas – Maintenance
Banquet – Front office
Guestroom – Housekeeping
Laundry and Linen – Food and Beverage
Alternative scheduling methods enables worker to _____________.
can more easily absent from work
have more leisure time
decrease child care by one day per week
reducing time and expenses commuting back and forth to work
___________________ need to always pretest and approve all items used in housekeeping department & decide the quantities and specification of the product.
Executive housekeeper
Process
Buyers
Guestroom
Which one of below statement is wrong about synthetic rubber floor?
can be kept shiny by buffing them with water emulsion floor polish.
cleaning solution should be PH neutral.
porous and non – waterproof.
easy to maintain, just require mopping to keep them clean.
When cleaning the restroom, we should not ____________.
make sure all chrome fixtures being wiped clean and polishes
basin and counter top need to be sanitized with germicidal sanitizer
throw all the rubbish into the toilet bowl
fitted with automatic air freshener
