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Worksheets

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Total questions: 25

Worksheet time: 9mins

Name
Class
Date
1.

Which model of the Google Pixel 3/XL is stocked with Three?

a)

64GB internal with SD slot

b)

64GB/128GB internal with SD slot

c)

64GB internal without SD slot

d)

64GB/128GB internal without SD slot

2.

Which of the following are customer incentives supported by Three?

a)

Free Google Home Mini

b)

YouTube Music

c)

12 Month Aaptiv subscription

d)

All of the above

3.

What is the Google Pixel staff incentive supported by Three?

a)

£5 per Post Pay Google Pixel 3 sold

b)

£5 per Post Pay and Upgrade Google Pixel 3 sold

4.

Which of the following are features in the Google Pixel 3/XL cameras?

a)

TopShot

b)

Photobooth

c)

Night Sight

d)

Super Res

e)

Group Selfie

5.

Which of the following are features in the Google Pixel 3/XL cameras?

a)

TopShot

b)

Photobooth

c)

Night Sight

d)

Super Res

e)

Group Selfie

6.

Even with limited storage on the device, what service does Google offer to aid this?

a)

Google Photos - Unlimited cloud storage of photos and videos

b)

Expandable memory for the Google Pixel 3/XL

c)

Similar to Apple, you have the option to pay for additional cloud storage

7.

The Google Pixel 3/XL camera also offers 'Google Lens', what does this do?

a)

Allows you search objects and use 'Playground'

b)

Enable the low light camera for the Google Pixel 3/XL

c)

Enable 4K recording on the Google Pixel 3/XL

8.

What are the advantages of the Google Pixel 3/XL having an 'Adaptive' Battery

a)

Automatically enables low power mode at 15%

b)

Limits battery for apps that are used less often allowing for the battery to last longer

c)

Lasts longer through the use of efficiency cores

9.

The Google Pixel 3/XL has a built in security chip. This secures the phones operating system and passwords stored. What is this called?

a)

Google Secure

b)

Titan M

c)

GTX Locked

d)

Ryzen 2700X

10.

Finally, what is the country of this Flag?

a)

Maldives

b)

Turkey

c)

Romania

d)

China

11.

what is the price for Samsung NOTE 9 128GB

a)

all of above

b)

$720

c)

$1249

d)

$999

12.

where I can make an order?

a)

T-Mobile App

b)

All of Above

c)

T-Mobile Web

d)

Customer Care

13.

Will the Samsung Galaxy Note9 be available on JOD?

a)

Yes! You can get the Samsung Galaxy Note9 on both EIP and JOD.

b)

No. You only can get it into EIP

c)

I don't know....

d)

Only in JUMP and EIP

14.

What's so great about the Samsung Galaxy Note9?

a)

More space means more music, more photos, more videos,

b)

More durable charging

c)

All Of Above

d)

Its a new phone with different capabilities.

15.

What is the price for T-Mobile ONE individual Without autopay

a)

$140

b)

$70

c)

$60

d)

$75

16.

what is the price for simple global?

a)

$0.10 per Min.

b)

$0.25 per Min.

c)

It's depends the Country

d)

$0.20 per Min.

17.

what are the colors availables for Samsung NOTE 9. select all apply

a)

Coral Blue

b)

Black Midnight

c)

Lavender Purple

d)

Ocean Blue

18.

What Plans Can Apply to get Netflix On Us? select all apply

a)

T-Mobile One 2 lines

b)

T-Mobile One Individual

c)

T-Mobile One Military Single

d)

T-Mobile One Unilimited 55

19.

if I make international calls using wifi calls it will be charge in the bill?

a)

I don't know

b)

yes

c)

No

d)

maybe

20.

how many days does the system let me to set up a Payment Arrangement? select all apply

a)

14 days

b)

28 days

c)

it's depends the past due

d)

it's depends the account type

21.

How I founding the issue before using Grand Central?

a)

Asking Probing Questions

b)

Visual Audit

c)

Test Work

d)

Listening Customer

22.

what am I supposed to do if I see a write off account?

a)

Refer to Collection Dept

b)

Transfer To Financial

c)

Handled The Call

d)

All of above

23.

How will save the customer if he apply for the Iphone 6s promo?

a)

Nothing

b)

$350

c)

$99

d)

$251

24.

if I AAL in the middle of the cycle, Does it valid to adjust?

a)

YES

b)

Sometimes

c)

Explained the Customer the days of use.

d)

NO

25.

What are the Benefits to have T-Mobile Essentials?

a)

Less Price

b)

Simple Global

c)

Taxes Included

d)

All Of Above