WorksheetsGXP Campus - Priority Time
Total questions: 10
Worksheet time: 5mins
1. What is the default priority time of “Vacuum Repair”?
A - 15 mins
B - 30 mins
C - 60 mins
D - 1 day
Which of the following shows the actual time taken to close a case?
A - Elapsed Time at close
B - Priority Time
C - Desired Time
D - Elapsed Time
Which of the following options is not available when creating a case?
A - Do It Now
B - Do It Later
C - Deliver at Check-in
D - Deliver at Check-out
Which of the following options is not available when overriding priority?
A - 1 Day
B - 2 Days
C - 1 Week
D - Deliver at Check-in
Why is the case not showing in the case view of “Food Beverage”?
A - The case is not negative
B - The case is not assigned to property admin
C - The owner assignment rule is not created for Food & Beverage
D - No auto-dispatch rule is set up for the case
When will the escalation be sent to the recipients?
A - 5 minutes after the case created
B - 5 minutes before desired time
C - When the case exceeds priority time
D - Depends on the escalation rules setup
When will the CEC take over the case if there is no status change from the hotel?
A - 24 hours
B - 36 hours
C - 48 hours
D - 72 hours
What does SLA Exceeded stand for?
A - Cases not closed within priority time
B - Cases took longer than 15mins to close
C - Cases that are escalated
D - Cases that are not closed
What is the default priority time of CEC cases?
A - 1 day
B - 2 days
C - 3 days
D - CEC case does not have priority time
Which of the following is not a possible reason of why dispatch users cannot be assigned cases?
A - “Notify All” dispatch method is chosen
B - A user is assigned to override the dispatch rule
C - Case is created with “Close It Now”
D - All users are inactive in the dispatch user group
