WorksheetsCSC Quiz
Total questions: 10
Worksheet time: 8mins
Single Strand Chain communication is one when
a person randomly chooses some people to pass on the information
a
group of people pass the information randomly to their network of friends.
one person tells something to a group of people, and then they pass on the information to some more people.
when one person tell something to
another, who again says something to some other person and the process goes on.
The communication between two employees of different departments working at the same level is known as
Crosswise Communication.
Dynamic Communication.
Lateral Communication
Upward Communication.
The communication model consists of
sender, receiver, message and feedback.
a feedback system.
a service recovery plan.
sender and receiver.
Which one of the following is an example of closed question?
What happened at the conference yesterday?
Will I get a response by this evening?
Can
you tell me more about the product you are looking for?
What exactly is the current situation at the rides station now?
One way service staff can communicate service culture is through
personal hygiene.
professional image
performing upselling.
getting feedback from customers.
A good service provider who build rapport with customers will
show cheerfulness.
Follow what the other sales assistants do.
be punctual for work daily.
greet customers politely.
To establish quick rapport with customers, you could
be ready to smile and make eye contact
stand close to your customers.
recommend him/her the latest products in the store
ask customer to come back.
Modesty refers to the way a culture view
forms of address.
relationship building
propriety of dress and conduct.
communication
style.
A family on holiday has various needs and wants. Which one of the following is a need?
dinner with celebrities.
a luxury stay in a spa hotel.
accommodation.
personal guided tour at attraction.
Go the Extra Mile for Service (GEMS) movement was launched in 2005 to
achieve an excellent service culture in Singapore.
provide benchmarking for companies in Singapore.
achieve professional image of all sales promoters in Singapore
achieve sales targets in Singapore.
