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WorksheetsComm Unit May 2
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
CRM stands for
a)
Customers Rarely Matter
b)
Can’t Remember Much
c)
Communicating Random Meaning
d)
Customer Relationship Management
2.
Communication is the task of imparting
a)
Training
b)
Information
c)
Knowledge
d)
Message
3.
Choose the answer is which the apostrophe or hyphen is used correct: we are
a)
wer'e
b)
we're
4.
Off Net call charges on Jazz budget are
a)
2.30 Rs
b)
2.40 Rs
c)
2.50 Rs
d)
2 Rs
5.
To check the 3G parameters in HLR all check boxes of UMTS subscription should be checked
a)
true
b)
false
6.
What steps should be taken while handling difficult customer
a)
Keep ourself relax
b)
Listen to customer calmly
c)
do not interrupt customer
d)
All of the above
7.
Advance income tax on Jazz postpaid in Punjab region is
a)
0.1
b)
0.15
c)
0.125
d)
0.18
8.
In weekly streamer bundle customer will get Data
a)
1 GB
b)
2 GB
c)
750 MB
d)
500 MB
9.
Effective from 24-Apr-19 all postpaid consumer new sales customer will get
a)
3 times their package data incentives for 12 months
b)
4 times their package data incentives for 12 months
c)
2 times their package data incentives for 12 months
d)
4 times their package data incentives for 6 months
10.
What is the self service string for Block on stolen/Restoration for customers
a)
*8811#
b)
*8822#
c)
*7788#
d)
None of the above
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