Which of the following is NOT a factor in forming customer’s expectations?

The ‘grapevine’ is a very powerful tool to form customers’ expectations. Another meaning for “grapevine’ is

The Front Office Manager personally speaks to all the guests in the hotel and asks them about their experience. Which level of expectation?

The pizza restaurant was concerned about its regular client and called him, asking if he was okay, as he had not ordered from them for over two weeks.

After knowing that the couple is on honeymoon, the staff at the Hotel immediately upgraded their room to a honeymoon suite.

The restaurant across the street is well known for charging food at reasonable pricing.

Establish a connection with a follow-up of a thank you email after the guest stayed in the hotel.

The guest is calling the hotel to enquire about room availability. In which situation does the guest encounter the hotel?

The 'Tik-tok' video that the hotel launched to highlight the new restaurant caters to the latest trendy and younger guest has attracted 1 million viewers. This example of customer expectation is formed by

After last week food poisoning case, which was circulating the social media, the restaurant has decided to improve their image by giving a 50% discount for the customers to come back and dine at their restaurant. Unfortunately, many have decided not to return. How is the customer expectation formed?