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WorksheetsDIT CFE Practice Quiz 2
Total questions: 55
Worksheet time: 29mins
In email BCC means Blind carbon Copy - What is it it used for?
That you will receive a note when it is read
BCC is similar to that of Cc except that the Email address of the recipients specified in this field do not appear in the received message header and the recipients in the To or Cc fields will not know that a copy sent to these addresses
Reports bad emails
Spell checks it before sending
CC in email means carbon copy. What is it's purpose?
To make sure the email is not encrypted
Stop spamming
The list of CCed recipients is visible to all other recipients of the message so everyone knows who received the email.
Prevent viruses
The two parts of an email address are ____________________________________. leslie.frohlich@ocps.net
Local part and domain part Local example: leslie.frohlich Domain part: @ocps.net
To and From
Signature line and Subject
Body and title bar
A properly formatted e-mail should contain all of the following: Header, Salutation, message, Complimentary close, and Signature
True
False
Most widely used and preferred email client is?
Microsoft PowerPoint
Microsoft Excel
Emails r us
Microsoft Outlook
Send options let you set criteria before you send an e-mail. Some of the criteria that can be set include level of urgency, confidentiality, and being notified when the e-mail is opened or deleted. You can mark an email message as important, private, or sensitive.
True
False
Webmail (or web-based email) is?
A disc you load on to your computer so you can send email
mail that can only be used on your computer is?
any email client implemented as a web application running on a web server.
An excel file you upload to the internet to send email with
Which two are examples of popular webmail providers: (choose two)
Email is us
Yahoo
snapmail
Gmail
"Reply" in email speak means to:
determine who receives the reply. You can choose to reply only to the sender or to all recipients of the e-mail, Reply all. And an option to set up Automatic Replies (Out of Office).
mail that can only be used on your computer
sign on Signature line and Subject line
Call the person and speak to them in person
The forward option allows you to send a message you receive to a new recipient. The email subject line is usually given the prefix FW: to indicate it is forwarded message. Once you click the Forward button, you can add multiple email addresses to the TO: line.
True
False
An ________________ is a computer file sent along with an email message.
A symbol that you need to send a file in snail mail paper clipped not stapled together
Bcc email
email attachment
electronic mail
Folders are used to store emails you have sent or received. You can also store drafts of emails you are planning to send. Folders can be set up by topics, names, or any other filing system you prefer. Choose three examples of email folders:
Inbox
Manilla Folder
Sent
Deleted (Trash)
What is a resume'?
a brief written account of personal, educational, and professional qualifications and experience, as that prepared by an applicant for a job.
Your grade & school history only
Similar to your Facebook profile
A short poem you write
In today's digital world the majority of applications and resumes' are exchanged electronically
True
False
If you need to send your Resume' electronically you should send it in the file format requested. Which two are the most widely used:
Excel & Pixlr
PPT & PBL
PDF & DOC
EDU & NET
What is the purpose of a cover letter?
So your resume' stays clean
To stop others from seeing your resume'
it serves no purpose
introduces you, explains your purpose for writing, highlights a few of your experiences or skills, and requests an opportunity to meet personally with the potential employer
After sending resume' send brief email (most common) or phone call or letter about one week after sending resume'. This called a:
Cover letter
Resume'
Follow-up
interview
After an interview- You should send an interview thank you letter to the people who interviewed you for a job. Your thank you letter (or thank you email message) lets the employer know that you appreciate being considered for the job. It also reiterates your interest in the position and can be used to provide additional information on your qualifications.
True
False
Which two are good examples of things you can do to prep for a job interview:
Don't drink coffee & pick a good place for lunch
Don't be on time & forget your resume'
Find out negative things about company & Think about what questions you will refuse to answer
Research the company & plan what to wear
The most important skill in quality customer service is
good phone voice
take too much time satisfying the customers needs
Learn to argue effectively and not care about client or customers.
the ability to understand and effectively respond to the customer's needs and concerns
Business Ethics
is a form of applied ethics or professional ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations
the ability to understand and effectively respond to the customer's needs and concerns
a brief written account of personal, educational, and professional qualifications and experience, as that prepared by an applicant for a job.
Corporate Whistle blowers organizationd
Which of the following Internet communication practices is unethical but not illegal?
Posting artwork you copied from the Internet on your Web site and claiming it is your own
Asking another user in a chatroom for personal information
Copying the code for a specialized application from another site and using it on your site without permission
Posting false and hurtful claims about another person on your Facebook page
Workplace Rules There are a number of very good reasons to set and establish rules. Most often employers set rules to:
To prevent employees from quitting
protect the company from having to pay higher wages
Maintain general good order
• Set expectations for behavior and conduct
• Promote consistent and equitable treatment of employees
• Promote product or process quality and customer satisfaction
• Ensure the safety, health and well-being of workers
• Provide workplaces that respect the human rights of all present
• Promote workplace harmony and reduce unnecessary conflict
Keep employees from being promoted
Regulation is?
is about preventing injury and illness to employees and volunteers in the workplace.
a legal norm intended to shape conduct that is a byproduct of imperfection.
a series of interviews
protecting the nonprofit's most valuable asset: its workers.
What is a domain?
your computer memory
contains a group of computers that can be accessed and administered with a common set of rules.
a vital software update
audio and visual components
DNS stands for
dynamic new servers
doubtful news science
Donuts never spoil
Domain Name Servers/system
What is DNS?
They maintain a directory of domain name to Internet Protocol (IP)
addresses.
The Internet's equivalent of a phone book
the speed of your processor
the various usb ports on your computer
your computer memory
A Domain name is
the place where your computer accesses its hard drive
the part of a network address that identifies it as belonging to a particular domain.
Client/server network
Mainframe/terminal network
In www.google.com
google.com is the?
Host name
Domain category
Domain name
MIME
What is a top level domain?
refers to the suffix attached to Internet d names.
(to the right of dot at the end of address)
The boss of an IT company
useless and not necessary part of address
ain name has a suffix that indicates which top level domain (TLD) it the most popular?
,com
.biz
.net
.edu
Uniform Resource commonly known as ______________.
.
Software for Service
Malware
A cookie
A web address
What is a Blog?
Folksonomy
Software for Word Processing
Music website
a website containing a writer's or group of writers' own observations, opinions, etc.,and often having images and links to other websites.
Internet ethics means
a website dedicated to surfing the web with freedom
an organizations who polices the internet
a .com domain name
an acceptable behavior for using internet
Internet ethics is sometimes referred to as "Cyberethics"?
True
False
No one single agency regulates the Internet?
True
False
Regulatory Control is ?
rules that do not need to be followed
regulation of all things cybery
imposed limitations on the activities compliance with the
requirements of a regulatory agency.
necessary for use of internet
Copyright infringement is defined as?
Maintaining general good order
intended to shape conduct that is a byproduct of imperfection
the unauthorized or unlicensed copying of a work subject to copyright.
Promote consistent and equitable treatment of employees
Confidential Information is privileged communication shared with only a few people for furthering certain purposes, such as with an attorney for a legal matter, or with a doctor for treatment of a disease.
True
False
Proprietary information is?
also known as a trade secret, is information a company wishes to keep confidential. Can include secret formulas, processes, and methods used in production.
any passing off of another’s ideas, words, or work as one’s own
form of applied ethics or professional ethics that examines ethical principles and problems that arise in a business
environment
Promote workplace harmony and reduce unnecessary conflict
Plagiarism is defined as "any passing off of another's ideas, words, or work as one's own".
True
False
Copyright laws are laws that?
a group of computers that can be accessed and administered with a common set of rules.
prevent the copying and using of something without the author's consent.
maintain a directory of domain names and translate them to Internet Protocol (IP) addresses.
imposed limitations on the activities of a firm in compliance with the requirements
URL Stands for?
Universal Resource Locator
Universal Reduced lines
Unhackable resource locator
Untrue Router Lines
A web search engine is a software system that is designed to search for information on the World Wide Web?
True
False
Name two of the most popular & biggest search engines:
Find it now & Guess Where
Google & Bing
Yahoo & Ask.com
A list server (mailing list server) is a program that
Facebook, Instagram, twitter, Snapchat just to name a few
a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand.
program that handles subscription requests for a mailing list and distributes new messages, newsletters, or other postings from the list's members to the entire list of subscribers as they occur or are scheduled.
most commonly used to cite sources within the social sciences
A browser is
Web addresss
URL
bookmarks
an application or program installed on your computer that allows you to view web pages that reside on the World Wide Web
Which one of these is a web browser?
Windows
IOS
Excel
Chrome
Nearly all Web browsers support a bookmarking feature that lets you save the address (URL) of a Web page so that you can easily re-visit the page at a later time.
True
False
The cloud in technology terms is
A form of professional writing
A law
is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand.
A URL
Collaborative tools for file sharing: with the cloud collaborative file sharing is easy and fast. Name two examples of these.
Google Drive & One Drive
Chrome & Safari
Word & PowerPoint
FireFox & Opera
The appropriate use of all networking sites and applications, blogs and collaborative tools for file sharing and list servers is to use netiquette - the correct or acceptable way of communicating on the Internet.
True
False
APA style (American Psychological Association) is most commonly used to
A software app that generates term papers
cite sources within the social sciences.
Note taking application
Special writing font
MLA (Modern Language Association) style is frequently used
to impress your professors in College
Modernize your fonts.
Complex application to format documents.
to write papers and cite sources within the liberal arts and humanities
The Cornell method provides a systematic format for condensing and organizing notes. The student divides the paper into two columns: the note-taking column (usually on the right) is twice the size of the questions/keyword column (onthe left).
True
False
