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TECHSUPPORT QUESTIONS

Total questions: 81

Worksheet time: 41mins

Name
Class
Date
1.

What does Sync Speed measure?

a)

The router’s Wifi Speed

b)

The router’s speed to MyRepublic

c)

The router’s speed to the cabinet/exchange

2.

If a customer is getting 95Mbp/s down and 95Mbp/s up on a Fibre Pro plan, what is likely the issue? (Select any that apply)

a)

The SLA profile in RADIUS is configured to Pure (Fibre 100)

b)

The customer’s device/NIC is limited to 100/100

c)

The cable between the router and ONT is CAT 5 and below

d)

The LFC have provisioned the line as 100/20

3.

What is the most important question to consider when troubleshooting?

a)

What’s changed?

b)

Is the customer technically savvy?

c)

How urgent is this problem to the customer?

4.

What is a Static IP?

a)

An IP address that changes when the router is restarted

b)

The IP address associated to the SIP settings

c)

An IP address that remains the same at all times

5.

What is one of our Static IP ranges?

a)

169.254.x.x

b)

101.100.x.x

c)

10.10.x.x

6.

The customer wants to connect their new Laptop to Wifi. They will be using it right next to the router. What Wifi band should they connect to?

a)

2.4GHz

b)

5GHz

7.

Considering our network layout. What sits between the LFC and MyRepublic’s network?

a)

Backhaul

b)

SIPWise

c)

The customer’s laptop

8.

Considering our network layout. What sits between the LFC and MyRepublic’s network?

a)

Backhaul

b)

SIPWise

c)

The customer’s laptop

9.

The customer’s router is not connecting to the internet on their newly installed fibre connection. What tab would you use on Radius to see auth attempts?

a)

Home Page

b)

View All Static IP Allocated

c)

Auth Log

d)

Check Auth Issue

10.

A VDSL fault comes back from Chorus saying “Port Changed” what do we need to do now?

a)

Tell the customer to plug into a different wall socket

b)

Reprovision with the new USI from SPM

c)

Plug the DSL cable into the WAN port on the router

11.

What provides IP addresses to devices requesting them?

a)

NAT

b)

SIP

c)

TR-69

d)

DHCP

12.

True or False: A customer is streaming a video from India. Because of this they are going to have more buffering issues than if they were watching it from Australia.

a)

True

b)

False

13.

A UFF customer’s SIP details have changed on OSS. What do we do now?

a)

Submit a modify order to UFF to adjust details

b)

Ask the customer to unplug and re-plug their landline

c)

Factory reset the ONT

14.

A customer’s Chorus fibre connection has gone down. What testing tools will be used to troubleshoot? (Select all that apply)

a)

RADIUS

b)

Network Events

c)

Checkmate

d)

ACS

e)

Chorus Portal

15.

What colour should the LAN light be on a Chorus ONT to show full speeds are being transmitted?

a)

Purple

b)

Orange

c)

Green

16.

A customer wants to setup port forwarding, what do they need for this to work properly?

a)

DNS settings

b)

Static IP

c)

Fibre Pro plan

d)

4 free ports available on the router

17.

A customer wants to setup port forwarding, what do they need for this to work properly?

a)

DNS settings

b)

Static IP

c)

Fibre Pro plan

d)

4 free ports available on the router

18.

A customer wants to setup port forwarding, what do they need for this to work properly?

a)

DNS settings

b)

Static IP

c)

Fibre Pro plan

d)

4 free ports available on the router

19.

How do you submit and issue to IT Support

Select all that apply

a)

Email

b)

Support Portal

c)

Email and Support Portal

d)

None of these

20.

Who can submit a support ticket to IT

Select all that apply

a)

Site Team Member

b)

Home Office Member

c)

Resident

d)

Only the Site Manager

21.

What email address do you use to send IT support cases

a)

it-support@advenir.assist.com

b)

support @advenirliving.com

c)

entrata@advenirliving.com

d)

MyAdvenir@advenirliving.com

22.
Is a data storage device that uses magnetic storage to store and retrieve digital information using one or more rigid rapidly rotating disks (platters) coated with magnetic material.
a)
RAM
b)
Hard Disk
c)
DVD
d)
ROM
23.
Is a disk drive that uses laser light or electromagnetic waves within or near the visible light spectrum as part of the process of reading or writing data to or from optical discs
a)
CD/DVD Drive
b)
Hard Disk
c)
Mother Board
d)
Power Supply
24.
Is a form of computer data storage that stores data and machine code currently being used
a)
ROM
b)
USB
c)
Hard Disk
d)
RAM
25.
Is the electronic circuitry within a computer that carries out the instructions of a computer program by performing the basic arithmetic, logical, control and input/output (I/O) operations specified by the instructions.
a)
USB
b)
ROM
c)
CPU
d)
UPS
26.
Is the main printed circuit board (PCB) found in general purpose microcomputers and other expandable systems. It holds and allows communication between many of the crucial electronic components of a system
a)
Video Card
b)
Sound Card
c)
Motherboard
d)
Network Card
27.
Is an electrical device that supplies electric power to an electrical load. The primary function of a power supply is to convert electric current from a source to the correct voltage, current, and frequency to power the load.
a)
USB
b)

CPU

c)
RAM
d)
Power Supply
28.
Is an internal expansion card that provides input and output of audio signals to and from a computer under control of computer programs.
a)
Graphic Card
b)
Sound Card
c)
TV Card
d)
Network Card
29.
Is an expansion card which generates a feed of output images to a display. Frequently, these are advertised as discrete or dedicated graphics cards, emphasizing the distinction between these and integrated graphics.
a)
Graphic Card
b)
Sound Card
c)
TV Card
d)
Network Card
30.
Is a hand-held pointing device that detects two-dimensional motion relative to a surface. This motion is typically translated into the motion of a pointer on a display, which allows a smooth control of the graphical user interface.
a)
Mouse
b)
Light Pen
c)
Touch Pad
d)
Trackball Mouse
31.
A display screen used to provide visual output from a computer, cable box, video camera, VCR or other video generating device.
a)
Projector
b)
Printer
c)
Monitor
d)
Speakers
32.
A device that projects an enlarged image of an acetate or other transparency placed on it on to a wall or screen.
a)
Projector
b)
Printer
c)
Monitor
d)
Speakers
33.
Is a peripheral device which makes a persistent human-readable representation of graphics or text on paper.
a)
Projector
b)
Printer
c)
Monitor
d)
Speakers
34.
A device that converts analog audio signals into the equivalent air vibrations in order to make audible sound.
a)
Projector
b)
Printer
c)
Monitor
d)
Speakers
35.
Is a device that captures images from photographic prints, posters, magazine pages, and similar sources for computer editing and display.
a)
Projector
b)
Printer
c)
Monitor
d)
Scanner
36.
A video camera connected to a computer, allowing its images to be seen by Internet users.
a)
Webcam
b)
Speakers
c)
Keyboard
d)
Light Pen
37.
Is a typewriter-style device which uses an arrangement of buttons or keys to act as a mechanical lever or electronic switch. 
a)

Mouse

b)
Speakers
c)
Keyboard
d)
Light Pen
38.
A machine allowing the creation of a physical object from a three-dimensional digital model, typically by laying down many thin layers of a material in succession.
a)
Inkjet Printer
b)
Laser Printer
c)
Dot Matrix Printer
d)
3D Printer
39.
Is a device that analyses a real-world object or environment to collect data on its shape and possibly its appearance. The collected data can then be used to construct digital three-dimensional models.
a)
Handheld Scanner
b)
3D Scanner
c)
Flatbed Scanner
d)
Sheetfed Scanner
40.

Identify this type of printer.

a)

inkjet printer

b)

laser printer

c)

3D printer

41.

Identify this type of printer.

a)

inkjet printer

b)

laser printer

c)

3D printer

42.

The type of printer that is the most expensive and complex is:

a)

an inkjet printer

b)

a laser printer

c)

a 3D printer

43.

When printing with an inkjet printer, you need to be careful of smudges because the ink comes out wet.

a)

True

b)

False

44.

The three primary colors are:

a)

red, orange, and yellow

b)

red, yellow, and blue

c)

orange, green, and purple

d)

red, blue, and purple

45.
If a printer is not kept in a clear or safe area, what could likely happen?
a)
printer failure
b)
printer exposure
c)
printer usage
d)
printer utility
46.
Fuser wires, rollers and a toner drum are all parts that can be replaced in a printer. Where would you find them?
a)
maintenance kits
b)
tool kits
c)
amazon kits
d)
inkjet kits
47.
How many pages should print before you use a printer maintenance kit?
a)
20000
b)
10000
c)
30000
d)
2000
48.
The amount of toner left in a printer is often measured by what standard?
a)
pages printed
b)
toner counting
c)
ink blotting
d)
toner graphs
49.
a)
Ucb card 
b)
Sound card
c)
Network card 
d)
Graphic card
50.
a)
SDRAM
b)
DDR2
c)
DDR1
d)
DDR3 
51.
a)
Graphic card
b)
network card
c)
Ucb card
d)
Sound card 
52.
a)
plasma
b)
LCD
c)
the hands
53.
a)
Sandisk 
b)
ADATA
54.
a)
SATA 
b)
IDE 
55.

Marketing is a fairly small creative

industry.

a)

True

b)

False

56.

Just as important as promoting and selling games, is engaging player _____________.

a)

communities

b)

social networks

c)

discussion forums

d)

ad networks

57.

_______________ actively connect with potential customers and advocate the brand.

a)

Marketing Agencies

b)

Game Producers

c)

Brand Managers

d)

Community Managers

58.

_______________ actively connect with potential customers and advocate the brand.

a)

Marketing Agencies

b)

Game Producers

c)

Brand Managers

d)

Community Managers

59.

When forming a new company, one of the first things the business owner must file is _____________.

a)

a lease for office space

b)

their taxes

c)

a fictitious business name

d)

a patent for their idea

60.

Game marketing involves targeting the game for a particular player ___________.

a)

market

b)

genre

c)

personality

d)

demographic

61.

The __________ team focuses on reaching the market through paid ads in media outlets such as television, radio, magazines, newspapers, and websites.

a)

marketing

b)

brand

c)

production

d)

advertising

62.

Promoting a game before its release increases awareness, but will not necessarily help sales.

a)

True

b)

False

63.

Participating in forums, writing tutorials, posting gameplay video, et cetera, is a great way to gain visibility with game development companies.

a)

True

b)

False

64.

In order to have your game considered for a press review, the game developers must be able to provide a/an ____________.

a)

official website

b)

press kit

c)

fictitious business name

d)

business card

65.

Oh No! Your laptop has malfunctioned! What do you do?

a)

Close the computer and put it back into the cart.

b)

Trade with someone in your class who doesn't know the computer doesn't work -- they'll get the blame.

c)

Notify your teacher immediately.

d)

Let your teacher know at the end of class after you have returned your laptop to the cart.

66.

Is it OK to remove keys from the laptop?

a)

yes -- the teacher will never know

b)

no -- and you may end up with undesired consequences if you make that choice.

67.

How do you plug in external add-ons?

a)

Be sure you select the correct port

b)

Grasp the connector, not just the cord

c)

Plug in or unplug SLOWLY

d)

All of the above

68.

When you are finished with your laptop, you should

a)

close the lid and put it back in the cart.

b)

completely log off the computer before returning it to the cart.

c)

turn the machine off, then put it back in the cart.

d)

yell across the room to your teacher, "I'm done!"

69.

How important is it to plug in your laptop when returning it to the cart?

a)

No one cares; don't bother

b)

Really important -- if the battery dies, other people can't use the tech AND the tech will not receive updates overnight.

c)

Sort of important - it would be nice if the battery did not die.

d)

Not important - there are always more.

70.
What is this?
a)
Power Cord
b)
Internet Cord
c)
Spaghetti
d)
Mouse Cord
71.
What is this?
a)
Power Cord
b)
Internet Cord
c)
Spaghetti
d)
Mouse Cord
72.
When you're having trouble, what can you do?
a)
Get out of your seat to tell the teacher.
b)
Check the internet cord - make sure it's plugged in all the way.
c)
Yell at the computer because you're frustrated.
d)
Yell at Mrs. Kiger because she knows how to fix it.
73.
When you're having trouble, what can you do?
a)
Check the power cord - make sure it's plugged in all the way.
b)
Get out of your seat to tell the teacher.
c)
Yell at the computer because you're frustrated.
d)
Yell at Mrs. Kiger because she knows how to fix it.
74.
When you're having trouble, what can you do?
a)
Yell at the computer because you're frustrated.
b)
Get out of your seat to tell the teacher.
c)
Open the Task Manager window.
d)
Yell at Mrs. Kiger because she knows how to fix it.
75.
How do you open the task manager?
a)
Find it in the Windows menu.
b)
Hit Ctrl Alt Delete.
c)
Hit Ctrl Alt Delete with a logged in computer.
d)
Right click on the Desktop.
76.
What is the last resort for trouble shooting a computer?
a)
Check the power cord.
b)
Check the internet cord.
c)
Use the task manager.
d)
Hard reset.
77.
How do you do a hard reset?
a)
Right click.
b)
Use the task manager.
c)
Press and hold the power button until the computer turns off. 
d)
Use the Windows menu.
78.

What tools are used for installing and removing screws in the computer unit.

a)

screw drivers

b)

flat screw

c)

torx screw

d)

tweezer

79.

What tools are used for picking small parts in the computer unit.

a)

screw drivers

b)

flat screw

c)

pliers and tweezers

d)

philip screw driver

80.

It is primarily used for connecting terminals in the power supply and circuit board with the use of a soldering lead.

a)

soldering pump

b)

soldering lead

c)

soldering iron

d)

soldering clamp

81.

These are used for eliminating electrostatic discharge in the work area except one.

a)

anti-static wrist strap

b)

rubber mat

c)

anti-static spray

d)

watches

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