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WorksheetsAssessment
Total questions: 12
Worksheet time: 6mins
How long does it take to process a refund to a Credit Card?
1 up to 2 business days
3 to 5 business days
1 up to 2 hours
Up to 10 business days
How much it costs a PickUp label for Amazon?
$13.99
$10
$14
$15
What information you ask for?
Only the phone number
Name, e-mail, billing address
Only the name on the account
The Order #
Is the return window expired?
No, customer still have time to return the item.
Yes, it expired on 2/24/2019.
You ask for:
Only the name
Only the e-mail address
Name, e-mail, and billing address.
The name of the caller and the owner of the account
When you send a Labeless label to the customer it means that:
You send a link with a QR code. They don't have to print anything
You send a link with a link so they can print the label and take it to the carrier.
You will send someone to pick the item to the customer's house.
I access to the account and I can work on the CIM.
This is the transactions tab
This is the credit card used
This is the way a customer can identify a charge ID.
Unknown ID
How long does it take for us to process a refund back to the Amazon Gift Card balance?
24 hours
48 hours
5 hours
1 up to 2 hours
When the customer requests that you do a price match with a Best Buy item you can
Offer the difference to the customer
Say no right away because I know we can't do that
Educate the customer that we work hard to offer the best prices, Therefore, we don’t offer post-purchase adjustments.
Sorry but no.
The only carrier we can call is:
Lasership
UPS
USPS
AMZ Logistics
COA stands for:
Customer Obsession Award
It is something you win for your great metrics
That Amazon has a great customer service
When handling an unknown charge the questions I ask for are:
Date, amount and last 4 of CC.
Only the charge ID
Date, Description, last 4 of CC, charge ID, exact amount.
amount of the charge
