WorksheetsRecommended Standard Setups
Total questions: 10
Worksheet time: 7mins
1. When should shared portfolio groups be recommended?
When the enterprise user wants to share groups with gold users
When all enterprise users should see different data
When changes done to the portfolio by the HQ should be reflected on most/all users
When deleting a group from a main user should be reflected on other user accounts
Case: Chain with 200 hotels in the US will need 8 Portfolio Groups for cities, 3 for regional managers, one central enterprise user and 5 additional enterprise users. Portfolio updates will be done twice a year. Recommended setup is:
Shared Portfolio Groups with Portfolio Editing rights
Region-Country-Brand setup so that they can filter by cities
DOP Logic
Shared Portfolio Groups without editing rights
What kind of effort does the Region - Country - Brand Logic require both for setup and maintenance: low, medium or high?
Low for both setup and maintenance since we already have all this data
If regions and brands are already on our database: low for setup and medium for maintenance
High for both setup and maintenance, because we need to add all the brands
If regions and brands are already on our database: medium for both setup and maintenance
How many brands can the ENT users compare themselves to by default?
4
5
6
10
How should I find out if we have an existing integration with a PMS?
On the Settings of the hotel’s TrustYou account
Asking on Slack or Email
On the Help Manual
In Confluence on the Connect Team’s Product Overview Page
Why should an ENT user use Survey Templates?
Easy Setup & Maintenance
They look nicer
Multiple surveys can only be created like this
Just because
What is not a privacy setting for surveys?
Public
Protected
Private
Hidden
If a customer wants to customize the design of our Meta-Review widget which API do they need?
Meta-Review API
Survey API
Analytics API
That’s not possible
What does our Analytics API NOT show?
Performance Score
Individual Reviews with text
Score per source
Sentiment Performance
What is My Reviews on Google?
TrustYou Survey reviews next to OTA reviews
I can write reviews on Google
The hotel can forward their surveys to Google
The new Bing (gamechanger)
