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GCSE OCR Business 4.1 Methods of Production & 4.2 Quality

Total questions: 20

Worksheet time: 9mins

Name
Class
Date
1.

Which method of production is often the most time consuming?

a)

Job

b)

Batch

c)

Flow

2.

Which method of production normally allows you to charge the cheapest price?

a)

Batch

b)

Flow

c)

Job

3.

Which method of production uses the most highly skilled workers?

a)

Flow

b)

Job

c)

Batch

4.

Which method of production allows you to change the flavour/design of the product?

a)

Job

b)

Flow

c)

Batch

5.

Which method of production would be used to design/build a bridge?

a)

Flow

b)

Batch

c)

Job

6.

Which method of production allows a business to get a bulk buying discount?

a)

Batch

b)

Flow

c)

Job

7.

Continuous production of identical products, therefore giving scope for high levels of automation

a)

Job production

b)

Productivity

c)

Flow production

d)

Batch production

8.

A measure of efficiency, measured as output per person in a particular time period

a)

Productivity

b)

Automation

c)

Product quality

d)

Competitive advantage

9.

One-off production of a one-off item for a single customer

a)

Quality

b)

Competitive advantage

c)

Batch production

d)

Job production

10.

What does automation mean?

a)

Using machines that can operate without people

b)

The development of production into batch production

c)

Handcrafted production

d)

Leading to a fall in quality

11.
Which of the following best describes quality?
a)
The service provided to a customer before, during and after purchasing.
b)
Products being made to a high standard to meet customer needs.
c)
A high level of productivity.
12.
Who needs to be satisfied with the quality of products?
a)
Rivals
b)
Suppliers
c)
Customers
13.
Which of the following is usually true about poor quality products?
a)
They are in demand
b)
They fail to meet customers expectations
c)
They are expensive
14.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
15.

A business checks products after they are made. What is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

16.

When products are checked at each stage of production, what is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

17.
What is the best methods of improving quality
a)
Expansion
b)
Lowering costs
c)
Staff and Management Training
18.

Which of these will NOT be likely to improve as a result of new technology in production?

a)

Quality

b)

Productivity

c)

Flexibility

d)

Customer Service

19.

Which of these is NOT a problem relating to new production technology

a)

High initial costs

b)

Requirement for staff training

c)

Making redundancies

d)

Lower staff costs

20.

For quality assurance, service businesses may use a....

a)

Undercover Purchaser

b)

Incognito Browser

c)

Mystery Shopper

d)

Illusive Visitor