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WorksheetsDifficult Conversations & Assertiveness
Total questions: 10
Worksheet time: 5mins
Difficult conversations can be:
Dealing with personal problems
Addressing poor performance
Dealing with delicate situations
All of the answers
Before having a difficult conversation, you should ask yourself:
What's for lunch today?
Am I the right person to hold this conversation?
How can I get this over with quickly?
Do I like the person I am about to speak to?
What is normally the best way to deal with a situation/problem?
Ignore it until it goes away
Try to nip it in the bud
Get someone else to deal with it
Deal with the symptoms, rather than the root cause
Failure to act promptly could lead to:
Increased productivity
Higher morale
Increase your standing among the team
Denying the employee the chance to rectify the issue/behaviour
We normally put off difficult conversations because:
We are worried about the reprisals
We have too much free time on our hands
We can't be bothered
It's too much of a hassle to bother with
Which of the following isn't one of the 5 steps in preparing to have a difficult conversation
Establish the facts
Get appropriate support
Hide the relevant policies
Plan the meeting
What skills are required for difficult conversations?
Active listening
Emotional Intelligence
Control of emotions
Assertiveness
Which of the following are components in emotional intelligence?
Self-Awareness
Relationship Management
Social Awareness
Self-Management
What would be a good way to handle a defensive reaction?
Take the person to the floor
Escalate the conflict into a shouting match
Acknowledge difficulties & show empathy to situation
Talk over the other person
Which is one of the correct benefits of being assertive?
Collaborative problem solving & creative solutions
Being the "big boss on the hoss"
Destroying the other person's confidence
Greater sense of self importance
