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Assertive Email Phrasing

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

I took a while, but you can deal with it.

a)

Sorry for the delay.

b)

My apologies for taking so long.

c)

Thanks for your patience.

2.

I know what I'm doing.

a)

It'd be best if we ...

b)

I wonder if we could ...

c)

I think maybe we should...

3.

My schedule matters too.

a)

Just let me know when it's a good time for you.

b)

Could you do 10:30 am?

c)

What works best for you?

4.

Wording this is hard.

a)

*Rewriting email for 40 minutes*

b)

I'm sorry to be the bearer of such bad news.

c)

It'd be easier to discuss this in person.

5.

Yeah, you're welcome.

a)

Don't mention it! / No worries!

b)

Always happy to help!

c)

No big deal!

6.

Do you get it?

a)

Let me know if you have any questions.

b)

Hopefully that makes sense?

c)

I don't know if you're following my idea.

7.

Where the heck are we on this?

a)

I just wanted to check in.

b)

When can I expect an update?

c)

Any news on the deployment?

8.

I made a small error.

a)

Nice catch! Updated filed attached. Thanks for letting me know!

b)

I'm so sorry about that. Should've double checked it was the right file I was sending.

c)

Ahh sorry! My bad. Totally missed that.

9.

I have an appointment.

a)

Could I possibly leave early?

b)

Any chance I can leave a bit earlier today?

c)

I will need to leave for the doctor's office at 3:00 pm.

10.

I know what I'm doing.

a)

It'd be best if we ...

b)

I wonder if we could ...

c)

I think maybe we should...