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WorksheetsJOD/ EIP Quiz
Total questions: 14
Worksheet time: 14mins
What tool do we use to payoff a Jump On Demand lease
EIP payment form
EC Summary/Equipment installment plan
Order look up tool
Grand Central
On JOD what are your End of lease options(select all that apply)
Sell it on the side
Finance the POP (POIP)
Upgrade to a new device
Turn in and end lease
What doc gives us JUMP! On Demand End of Lease steps
415308
417548
428803
428794
What are the differences between a JOD & JUMP! (select all that apply)
one is a lease the other is a loan
JOD is 18 installments (w purchase option)
one is paid on the EIP payment form the other on EC summary
EIP is 48 installments
On EIP Once 50% of the device is paid off, upgrade anytime
true
false
What is buyers remorse?
the time you have to show concern to our customers
the time frame customers have to return equipment
when you show remorse to the competition
CBSs new reality show
Only the Billing Name or listed authorized users are eligible to initiate EIP.
true
false
No Credit Check (NCC) accounts qualify for EIP
true
false
What tool is used to pay off an EIP
JOD payment form
EC summary
EIP payment form
payment tool
What tool is used to refund EIP payments?
EIP payment form
Refund EIP refund form
Refund payment form
EC summary
What is the Buyer's Remorse time frame for store purchases (select all that apply)
Non-Lifetime Coverage Guarantee customers
14 days after date of point of sale
Non-Lifetime Coverage Guarantee customers
30 days after date of point of sale
Lifetime Coverage Guarantee customers
30 days after date of point of sale.
Lifetime Coverage Guarantee customers
13 days after date of point of sale.
What is the Device trade-in program
allows customers to trade in their device, from T-Mobile or other carriers, even if its broken
when you trade in recycled phones and get a free upgrade
program where you can trade in a watch for a phone
allows customers to trade in their device, from T-Mobile or other carriers, to receive credits towards the purchase of a new device.
What tool do we use to return a device??
Return it right tool
Device pricing tool
Equipment return tool
customer did not like the phone tool
What doc do we use for EIP disputes and escalations?
449849
449847
956956
419872
