WorksheetsNew Hires Celebrity
Total questions: 10
Worksheet time: 5mins
How do I verify a Travel Agency Reservation if a Guest calls in?
Agency phone number
Travel agent name
Ship and sailing date.
Guest first and last name
Where can I find the Healthy at Sea Page ?
Knowledge Desk
Lega-suite
By clicking on Health and Travel Requirements
Celebrity Cruises
If I see promo code EMPFF20, what does is mean?
20% discount
Employee 20% discount
Promotional Discount
I dont know
When does Cruise with Confidence FCC expire?
12/31/22
11/21/22
03/31/22
no expiration date
Direct Guest called in to ask what perks is included in NO PERKS promo
tips, drinks, and Wi-Fi
no perks
tips only
tips and drinks
A guest has FCC applied as payment to booking, however, the guest requested to cancel. What will happen to the FCC?
reissued in the same value amount
it will be lost
it will remain on the booking
i don't know
Ashley Rose called in to change the ship and sailing date on Paul Rose's booking. Can Ashley make the changes?
yes
she is the guest daughter
No
We just make the changes without authorization
Direct Guest Timothy's reservation is booked through Blue Chip, what changes can be made to his reservation?
change pricing and promotions
Name change
dining time/preferences
cancellation
If I am booked on the Celebrity Eclipse, which specialty dining restaurant can I reserve?
Raw on 5
Murano
Eden Cafe
Chinese Restaurant
Direct Guest Thelma calls in and wants to get complimentary wheelchair services. What code is added to the booking?
DSRQ...CEL WHEELC
DSRQ.....PIER ASST
SPRQ.....BRG WHEELC
SPML......PIER ASST
