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WorksheetsKnow Your Brand
Total questions: 7
Worksheet time: 4mins
What does Crowne Plaza want to be known for?
Beautiful guest rooms
Colleagues and guest that laugh together
In our name
Accommodating all business needs
Use of a guest's name turns a process into a __________________.
Transaction
Efficient Interaction
A Personal Interaction
Mere Formality
What is Crowne Plaza Service Style
Dare To Connect
In our Name
Dare to Make the First Move
Enable Quality Downtime
Which type of guest are Crowne Plaza hotels primarily focused on?
Business Travelers
Leisure Guests
Families
People organizing weddings and celebrations
What words best describe how we want to make our guests feel?
Like individuals
Connected, Cared About and Supported
That we’re on their side
Like Friends
Which service behavior means we pay attention to our guest’s moods and needs and change our pace, tone and take action to help a guest?
Dare to Make the First Move
Adapt to the Moment
Relate to Business Needs
Enable Quality Downtime
Dare to Connect has no impact on Guest Love or HeartBeat scores.
True
False
Don't Know
