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WorksheetsCS Assessment #2
Total questions: 10
Worksheet time: 14mins
Orders can only be cancelled before it has been Packed by the Seller. If customers wish to proceed with the cancellation of the item and it has not yet been handed over to our partner courier, they may contact the seller for cancellation request.
True
False
All Digital Goods can be cancelled once it has been purchased.
True
False
This occurs when the sale of the purchased item is restricted by law.
Lost
Prohibited Item
System Error
Unsuccessful mobile top-up due to system issues.
Failed Top-up
System Error
Unserviceable Area
Prohibited Item
What kind of products that can be fulfilled via SMS or email. No physical fulfillment is required of the seller.
Digital Goods
Bags
Wallet
Laptop
What are the available payment options for Digital Goods? Choose any does apply.
COD
Credit / Debit Card
GCash
Lazada wallet
Mobile Top-Up order limit of 4 mobile load orders per credit card account for any given mobile number within 24 hours.
True
False
What are the 3 SOP for Escalation of Orders Tagged as Delivered but Not Received (order made through Resellers)?
Ask customer to directly chat with seller. If they already have.
Escalate issue to Inhouse Managers with the following details:
Order Number:
Order Date:
Order Details:
Lazada Registered customer e mail/mobile number:
Reason for escalation:
Process refund if seller doesn’t provide feedback/proof of fulfillment within 48 bus. hours
Process refund even if the seller provided feedback/proof of fulfillment within 48 bus. hours.
What are the 3 different kinds of Digital Vouchers?
Food and Beverages
Beauty and Wellness
Fashion and Apparel
Appliances
What are the Utility Bills payment under Sellers Remitbox.
Meralco
Kuryente Load
Globe
Home Credit
Metrobank Card
Maynilad Water
