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WorksheetsDEVELOP PROFESSIONALISM IN THE WORK- Cluster 1
Total questions: 43
Worksheet time: 53mins
Samara is in a crowded room trying to communicate with Jovan without using any words. Which of the following are examples of Non-Verbal communication that Samara might use?
Talking, Listening, Radio
Voicemail, Telephone, Television
Eye contact, gestures, posture
Looking, Singing, Learning
During a team meeting, Yemi is discussing the importance of effective communication. He asks the team, "Which of the following are examples of Verbal communication?"
Signs, Letters, Memos
Speaking, Voicemail, Radio
Eye contact, gestures, Body Language
Sign Language, Symbols, Learning
During a team meeting, Chrisanya emphasized the importance of effective communication. She asked everyone to identify four essential rules that should guide their interactions to ensure clarity and understanding.
Contradict, Censure, Concern, Controversial
Common, Contrast, Cautious, Conservative
Calm, Claim, Careful, Creative
Clear, Concise, Complete, Correct
In a multinational company, Kadeena is tasked with leading a team that is diversifying its operations across different countries. She notices that the effectiveness of communication is being impacted by several factors. Choose the factors that would impact the effectiveness of communication.
Language Barriers and using only One method of communication.
Standardized global pricing strategies
Failing to follow Occupational Health & Safety
Having poor work station design and poor ventilation.
Oshae, a health and safety officer, is conducting a training session for employees at a manufacturing plant. During the session, she emphasizes the importance of understanding health in the workplace. She asks the attendees to define health based on their experiences and knowledge.
Changes in work procedures such as written safety policies.
Anything in the workplace that has the potential to harm people.
A relationship of trust and confidence between the client and worker.
As a state of physical and mental well-being with the absence of disease.
During a team meeting at the office, the manager asked everyone to share their thoughts on improving productivity. However, some team members noticed that the meeting was not being conducted effectively.
Which of the following is NOT a good practice to have for meetings?
Assigning key meeting roles
Have an agenda
Allot times for topics
Start meetings late
In a bustling city, the government has established a set of guidelines to ensure that all citizens can coexist peacefully and fairly. These guidelines are documented and accessible to everyone. __________________ refers to a systematic body of rules that governs the whole society. These rules are set by the government and they are expressed in writing.
Ethics
Laws
Rules
Procedures
James is faced with a dilemma at work where he must decide whether to report a colleague's unethical behavior or remain silent to avoid conflict. He reflects on the concept of ethics to guide his decision.
Choose the correct definition for the term “Ethics”.
This is a statement by which to determine the course of action to be taken.
This is a series of actions conducted in a certain order or manner.
This is a branch of moral philosophy that guides people about the basic human conduct.
This is a verbal or written request for something to be made, supplied, or served.
Aria is a lawyer who often discusses the difference between Law and Ethics with her colleagues. One day, she explains to them, 'Laws are regulations set by the government while Ethics are professional and individual norms about human behaviour.'
Laws are regulations set by the government while Ethics are professional and individual norms about human behaviour.
Laws are verbal while ethics are written.
Ethics have consequences while laws have no consequences
Laws can never be changed while ethics can be changed.
In a construction project, the steps involved in Risk control are to:
Identify the hazards, assessing the risks involved, deciding on control measures, Implementing measures and reviewing them.
Starting a meeting on time, having an agenda, allotting time for topics and assigning meeting roles to different persons.
Consult with the client, evaluate the client’s needs, and create a design brief to meet the client’s needs.
Utilize communication to negotiate and solve problems and resolve point of differences or gain an advantage in the outcome.
In a small town, the community gathered to discuss what safety means to them. Grace, a local teacher, shared her thoughts, saying that safety is about feeling secure and free from harm. She emphasized that it is not just about the absence of crime but also about ensuring that everyone can live without fear of physical or psychological injury. The town members nodded in agreement, reflecting on their own experiences.
the absence of better living conditions and poverty.
the absence of law enforcement rules and few criminals.
the absence of good education and training opportunities.
the absence of physical or psychological injury or harm.
In a manufacturing plant, the management decided to implement new procedures to enhance worker safety. They introduced written safety policies, established rules for handling hazardous materials, improved supervision, adjusted work schedules, and provided additional training for employees. These changes aim to reduce the duration, frequency, and severity of exposure to hazardous chemicals or situations. What are these changes called?
Hazards
Risks
Agenda
Administrative Controls
In a bustling office environment, all employees are encouraged to prioritize their health and safety. The management has implemented various Occupational Health and Safety measures to ensure a safe workplace. However, during a recent meeting, it was discussed that all of the following are benefits of these measures EXCEPT:
Increased claims for accidents in the workplace.
Fewer injuries for staff and saves money.
Reduce the chances of an accident in the workplace.
Increased productivity and job satisfaction for staff.
David shared his headphone with his co-worker Diana, a few days later his ear started to itch and he noticed some small bumps on his ear. He remembered that it is hazardous to share such device. Which type of hazard is identified here?
Biological
Physical
Psychological
Economical
Kemar is a manager at a tech company. He is known for his strong moral principles and often emphasizes the importance of ethics in the workplace. One day, he is evaluating his team members and considers their characteristics. He wonders, which of the following traits is NOT a characteristic of an ethical person?
Integrity
Perfectionist
Objectivity
Competence
In a bustling office environment, Daniel, the HR manager, is tasked with ensuring that the workplace is safe and healthy for all employees. He knows that ______________________ is the maintenance of a working environment, that is conducive to the health and protection of all employees.
Occupational Health and Security
Occupational Health and Social Welfare
Occupational Health and Facility Care
Occupational Health and Safety
During a recent safety inspection at the office, Monique noticed several issues that could potentially harm employees. However, she also came across one aspect that was not a workplace hazard. Which of the following is NOT a workplace hazard?
Poor Lighting
Poor Ventilation
Poor Internet
Poor Workplace Design
Which of the following situations would NOT be considered an Emergency?
Wet Floor
Bomb Threat
Electrical Fire
Earthquake
During a safety training session, the instructor asked the participants to identify which items could be considered PPE
(Possibly more that 1 correct answer)
Gloves
Drawing Tablet
Helmet
Pencil
Mask
Sashaniel is preparing for a construction project and needs to ensure her safety on the site. She asks her supervisor what PPE stands for.
Personal Protective Equipment
Private Placement Equipment
Public Personal Equipment
Placement Private Equipment
Choose the method/methods that organizations can use to improve safety in the workplace
(Possibly more than one response)
Administrative Controls
Engineering Controls
Personal Protective Equipment
Painting the building
Become more Objective
Interpersonal skills are the skills we use every day when we communicate and interact with other people, both individually and in groups. For instance, during a team meeting at work, Rachael effectively uses her interpersonal skills to engage with her colleagues.
Which of the following is/are interpersonal skills that Isla demonstrates during her interactions?
Emotional Intelligence
Safety
Questioning
Continuous Improvement
Listening
During a team meeting, Mia was trying to explain her project updates, but the loud construction noise outside made it difficult for everyone to hear her. Within the communication process, this noise is any obstacle that interrupts the free flow of information.
Noise
Feedback
Sender
Receiver
Medium
During a construction project, workers are required to wear specific gear to minimize their risk of injury from various hazards on site. What is the term for the equipment worn by individuals to reduce the exposure to hazards?
Personal Protective Equipment
Administrative Controls
Engineering controls
Elimination
Maya works in a manufacturing plant where safety is a top priority. To ensure the well-being of all employees, the management has implemented new procedures. These procedures include written safety policies, regular training sessions, and updated supervision schedules. The goal is to reduce the duration, frequency, and severity of exposure to hazards. What are these changes called?
Administrative Control
Elimination
Personal Protective Equipment
Engineering Control
In a corporate office, the management is implementing new safety measures to ensure a secure working environment. They decide to introduce various Administrative Controls to enhance employee awareness and compliance.
(Possibly more than 1 correct Answer)
Training Sessions
Drills
Signs
Ethics
Integrity
Which characteristic of an ethical individual involves doing the right thing even when no one is looking?
Competence
Intelligence
Integrity
Objectivity
What is the Acronym Rule for using a Fire Extinguisher?
PASS
PULL
PEEL
PSSA
What does the Acronym PASS mean when using a Fire Extinguisher?
PULL, AIM, SQUEEZE, SWEEP
PLAN, ARRANGE, SELL, STATE
PLAY, AND, SAVE, SCENE
PUSH, AROUND, SQUASH, SWING
What is the emergency number to call the police in Jamaica?
119
911
191
111
What is the emergency number to call the ambulance in Jamaica?
110
111
119
911
What is the emergency number to call the Fire Department in Jamaica?
110
111
119
911
If you are experiencing a Earthquake, what should you do if your inside a building?
Duck under a table or bed, hold on and wait for the earthquake to finish
Run outside immediately to get away from the building
Take the elevator OR stairs to reach the ground floor quickly.
Search for a hiding spot.
Maintaining an adequate level of knowledge and skill to provide services is referred to as:
Competence
Objectivity
Confidentiality
Candor
A hazard control program consists of steps to protect workers from:
Exposure to substances & Danger
High salaries
Professional growth
Social interaction
A new employee is required to watch safety videos and sign a "Code of Conduct" before starting work. These are:
Engineering Controls
Physical Hazards
Biological Hazards
Administrative Controls
A company installs a high-tech exhaust fan to pull fumes out of a soldering room. This is an example of:
Personal Protective Equipment
Administrative Controls
Engineering Controls
Elimination
If an office chair breaks and injures an employee, who is primarily held responsible for "due diligence" in ensuring the equipment was safe?
The customer
The employer
The student
The doctor
A construction worker is required to wear a hard hat and steel-toed boots. These items are categorized as:
PPE (Personal Protective Equipment)
Administrative tools
Engineering modifications
Hazard elimination
Before opening a new kitchen, the head chef walks through the space to look for sharp edges, wet floors, or fire risks. The chef is performing which step?
Assessing the risks
Identifying the hazards
Implementing measures
D. Utilizing strategies
An office worker complains of back pain and wrist strain. A specialist suggests adjusting the height of their monitor and chair. This field of study is:
Engineering
Ergonomics
Integrity
Confidentiality
A factory owner decides to completely replace a toxic cleaning chemical with a harmless water-based version. According to the Hierarchy of Control, this is:
Administrative Control
Personal Protective Equipment
Elimination/Substitution
Engineering Control
Which action by a nurse would be a direct violation of workplace confidentiality?
Locking a cabinet containing patient files
Discussing a patient's surgery details with the patient's neighbor in the cafeteria
Verifying a patient's identity before giving medication
Encrypting a digital health record
