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WorksheetsBasic Quiz Thrusday
Total questions: 10
Worksheet time: 7mins
If want to check the user history which portal you will refer?
Customer Helpdesk
Customer Freshdesk
Customer Dashboard
Merchant Panel
What is the parent company of magicpin
Summers Technologies
Samasta Technologies
Samast Technologies
NOTA
What designation Anshoo Sharma hold in magicpin
CTO
SEO
CEO
COO
You have just been made a lead agent in your team and the first task your manager gives you is to make sure every transaction in the helpdesk to get cleared within 24 hours. What is the best way to handle it? *
Periodically, check the transactions and assign to the available agents
Set up an escalation mail to the agents that are not being pending by 22 hours
Both A & B
NOTA
On which Technology model the Transaction Helpdesk works?
SaaS
FaaS
IaaS
PaaS
If you are a Team Lead and you are facing a sudden outrage in your helpdesk/Freshdesk, what should be your first action?
Resolve/Process the tickets/transactions coming by only
Collect the information and report to manager
Report to manager and escalate a mail
I don't care
What are the primary metrics that look upto in transaction process?
Transaction Count
95th Percentile
Error Percentage
Both A & B
If you process a transaction with "Discounted Bill" , what will be the status of that transaction.
Grace_Disapproved
Funded_Grace_Disapproved
Disputed_Disapproved
Both A & B
In 4th page of Helpdesk, what does "Activation Bill" means
Activate the bill
Activate the Selfie
Skip the dupilicate bills
Both A & C
What do you mean by the name "Aryan" in context with your work
Helpdesk
Database
Firewall
NOTA
