WorksheetsProcess Knowledge Test (Jun'19)
Total questions: 10
Worksheet time: 6mins
Client is shipping his shipment with the name default package and wants to raise Weight dispute. How will we assist the client?
We'll ask the client that the dispute will not be entertained due to wrong product name
We'll assist the client to wait till the time the discrepency gets auto accepted
We'll guide the client to go to Weight discrepency section on his panel, mention correct product name , upload proper images and raise a dispute within 4 days.
Client wants to create a return but his customer do not have access to printer to take print of Shipping Label. Will this return shipment be Picked & processed if courier boy attempts the pickup?
Yes , as the Label is not mandate for Reverse Pickup.
No , as the Label is mandate for Reverse Pickup.
Yes , but only if shipping label is offered by the customer.
What is the Minimum and Maximum weight that DHL express carries?
0.10 kg and 50kgs
0.5 kg and 30kgs
0.5 kg and 20kgs
Sellers can now avail for Tax input credit benefit using :
Frieght invoices
Pickup location invoices
Both of the above
A seller cannot upload bulk pickup addresses?
True
False
What do you mean by Total on hold amount?
Amount for AWB's for which the seller has raised any pickup / delivery or any other related concern.
Amount for AWB's for which weight disputes have been raised
Amount for AWB's for which weight discrepencies have been raised
We share pickup shipment summary with our clients on _____ basis
Weekly
Daily
Monthly
A seller has low balance in his wallet and wants to create quick shipment. Align the steps as per the process.
Seller needs to select the pick up address, delivery pincode, product details , weight , dimension and payment mode. List of serviceable couriers would be shown , seller Choose courier as per his requirement Once he selects the courier , we ask him to recharge Enters buyer details and clicks on ship now.
1 , 4, 2 , 3
4 , 1 , 2 , 3
1 , 2 , 3 , 4
When a seller's freight invoice is due , we deduct amount from his wallet.
True
False
Do we give this feature on request to the clients wherein they accept or reject discrepencies in bulk.
Yes
No
