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WorksheetsWeek 1_Post-Training
Total questions: 10
Worksheet time: 46mins
In every task like HA,BM,DM or PR, What is the First question to ask yourself?
Do we support this ASIN?
What is the customer's concern?
What is the order ID?
Should offer a replacement?
For Shopify Orders or Split shipment: How do we locate the order in Amazon Seller Central? Select all that apply.
Go to the appropriate Amazon Seller Account where the order can be found
Locate the Order by searching using the order number from Shopify and add ".1"
On the Order Details Page, click on the "Cancel this order" button
On the Order Details Page, click on the "Refund Order" button
Seller Central: This is where you will create Money off and Discount Off Promotions.
Advertising
Orders
Reports
Pricing
Where in Seller Central can we check for Customer Data?
Orders > Order Reports
Reports > Business Reports
Reports > Fulfillment
Orders > Manage Orders
In Seller Central, where can we locate our alternate way to reply to negative Product Reviews?
Brand Dashboard
Brand Analytics
Manage Orders
Manage Returns
DTC: We can use the following information from a Zendesk email to pull up an order in Shopify.
Customers' name
Email Address
Payment Information
BabyGirl01
It is an online platform that enables pretty much anyone to become a retailer on Amazon.
Shopify
Amazon Front Store
Seller Central
Amazon.com
What are the reasons when canceling a Walmart order?
Select all that apply.
Item is out of stock
Pricing error
Fraud stop shipment
Escalate to Walmart Channel
We use this when we're accessing brands migrated effectively on the date of July 9th onwards, US Marketplace.
vouseraccess3@gmail.com
vouseraccess1@gmail.com
vouseraccess1@amzallstars.ph
vouseraccess3@amzallstars.ph
True or False: Whenever submitting an escalation in slack, we must attach a PDF of the full customer conversation.
TRUE
FALSE
MAYBE
