Font size
WorksheetsBusiness Management Unit 3&4 (2019)
Total questions: 118
Worksheet time: 4hrs 44mins
The manner and approach of providing direction, plans and motivation is called?
Management Direction
Management Style
Decision Making
Management Decision
The management style where all decision making is centralised, little delegation, and communication is downwards is called?
Persuasive management style
Aurocratic management style
Centralised management style
Consulative management style
When a management team takes into account the opinions of the team members before making a decision, it is called?
Persuasive management style
Centralised decision-making
Aurocrartic management style
Consultative management style
Which of the follow is not an advantage of autocratic management style?
Decision making is quick
Communication is direct
Decision making takes time
High regard for efficiency
Decentralised decision-making is ...?
Managers make all decisions.
Decision making being made after consultation.
Hierarchical structure of decision-making.
Giving free rein or a hands off style
The process where formal authority is passed down through the hierarchy is called?
Accountability
Delegation
Responsibility
Planning
Which of the following is not one of the five steps of the delegation process?
Authority
Briefing
Control
Appraisal
Which of the following is not a task suited to delegation?
Tasks from part of a larger project
Training and development
Organisation of data
High risk decisions
SWOT stands for?
Strength, Weaknesses, Opportunity, Threat
Strategies, Weaknesses, Objectives, Threat
Strength, Weaknesses, Openings, Threat
Strategies, Weaknesses, Openings,Time Management
Which of the following is not a disadvantage of participative management style?
Lack of contribution by all employees
Conflicts may arise
Open communication
Time consuming to seek involvement
Two way communication ...
Encourages discussion and feedback
A hierarchical approach to management
Is closed to two people in management
Problem solving between indivuduals
Laissez-Faire management style is also called
Structured approach
Authoritative approach
Hands off style
Individual approach
Which of the following is not a characteristic of persuasive management style?
Centralised system of control and authority
Communication is decentralised
Money is a main motivator for work performance
Communication is centralised
Which of the following is not a key management skill?
Communication
Leading
Delegation
Independence
How many levels of planning and management are there?
1
2
3
4
A private sector business is owned by?
2-30 people
Government
Inviduals
A company
Public sector company is owned by
Government
Group of 20 people
Indivuduals
A company
Which of the following is not a common legal structure for a business?
Government
Sole trader
Partnership
Company
Which of the following is not one of the 6 types of businesses?
Partnership
Sole trader
Public companies
Government
An individual that owns a business, is entitled to all profit after tax and is liable for losses is?
Private individual
Proprietor
Sole trader
Partnership
A partnership combines the expertise and resources of?
1-10
2-10
2-20
2-30
Which of the following is not an advantage to being in a partnership?
Minimal government regulation
Shared workload
Unlimited liability
Shared risk
Which of the following is not a disadvantage to being a public company?
High establishment costs
Complex structure
More accountability
Unlimited liability
What is a private sector business that distributes profit to benefit the community rather than individual shareholders called?
Corporate social responsibility
Social enterprise
Social entrepreneur
Government enterprise
Which of the following is not a typical business objective?
Meet shareholder expectations
Profit
Increase market share
Mass production
Objectives that relate to the role of a business in the community are called?
Social objectives
Corporate social responsibility
Employee objectives
Shareholder objectives
Which of the following is not an area of management responsibility?
Finance
Fundraising
Operations
Sales and marketing
It is important for a business to continually ...?
Revisit the budget
Revisit objectives and look at ways to improve financial and other objectives
Communicate with stakeholders about finances and spending
Revisit the values statement
Unlimited liability is defined as?
When the owner has no liability because the business is owned by another individual/company
When the owner has somewhat liability
When two individuals agree on their company's liability being shared between them
When the owner has full liability to the extent of their personal assets
The broad operating conditions in which a business operates and no control is?
Operating environment
Macro environment
Internal environment
External environment
Activities, functions and pressures that occur within a business over which it has control is called?
Macro environment
Internal environment
External environment
Operating environment
Which of the following would not be a operating environment stakeholder?
Employees
Customers
Trade Union
Creditors/banks
The desired culture a business wishes to establish is called?
Real coporate culture
Official corporate culture
Ideal coporate culture
Observable corporate culture
A written statement that defines a business's core purpose and focus is called?
Mission statement
Vision statement
Values statement
Managers statement
Stakeholders are individuals that ...?
Own shares of a business or organisation
Are within the internal environment
Have no direct interest in the organisation activities
Have direct or vested interest in the activities of the organisation
Corporate culture is?
An internal factor
An external factor
A factor that a business has no control over
A factor that influences the longevity of business life
Corporate culture is?
An internal factor
An external factor
A factor that a business has no control over
A factor that influences the longevity of business life
Stated, measurable targets of how to achieve business aims are called?
Business Goals
Business Objectives
Business Strategies
Business Principles
MBO stands for?
Management by Goals
Motivation of Objectives
Management by Objectives
Management by Outcomes
Which of the following is not a BM Theory of Motivation? (AOS2)
Attachment Theory (Harlow)
Hierarchy of Needs (Maslow)
Goal Setting Theory (Locke & Latham)
Four Drive Theory (Lawrence & Nohria)
Which of the following is NOT a Level in Mallow's Hierarchy Of Needs?
Social Needs
Self-esteem Needs
Psychological Needs
Physiological Needs
Physical needs
In Maslows Hierarchy, physiological needs refer to:
Food and water
Affection
Recognition and Respect
Personal Growth
How many stages are their in Locke and Latham's goal setting cycle?
2
3
4
5
What are the 4 stages inn Lawrence and Nohria's Four Drive theory?
(ABCD)
Acquire, Bond, Comprehend, Defend
Acquire, Bond, Communicate, Defend
Ask, Behave, Communicate, Do
Acquire, Behave, Comprehend, Determine
Which of the following is not a motivation strategy?
Performance-related pay
Career advancement
Investment on training
Support and Sanction
Business relationships
An advantage of Performance related pay (motivation theory) is?
Direct financial reward to employees
Sanctions can act as motivator
Continuity of knowledge
Increase employee contribution
Which of the following is NOT one of the two levels of analysis used to determine what is required?
Persona analysis
Organisational analysis
Goal analysis
Task analysis
Which of the following is NOT one of the two levels of analysis used to determine what is required?
Persona analysis
Organisational analysis
Goal analysis
Task analysis
Competency based training is?
Where units of competency can be individualised by the organisation to meet the actual needs of the workplace
Learning basic skills necessary for any workplace
Being made aware of opportunities for further training
Learning required legal skills such as OH&S and safety procedures
Which of the following is NOT an advantage of ON the job training?
Employees are working while learning
Training is tailored to the needs
Practice is able to be under supervision
Less opportunity to be interrupted by workplace issues
MBO stands for?
Management by Opportunity
Management by Effectiveness
Management by Objectives
Management by Outcomes
There are 4 effective performance management strategies. Which of the following is NOT one of them?
Appraisals
MBO
Employee observation
Self-evaluation
Employee satisfaction
Termination of an employee where there is no longer sufficient work for them to perform is called?
Redundancy
Retrenchment
Being fired
Termination
Edward has worked at 'RCH Records' for 2 years. He is wanting to quit his job and move to another company, How much time/notice would he be required to give to his current workplace?
1 week
3 weeks
No notice
2 weeks
Josh works at 'Matsuri Tyres and Wheels' for more than 5 years. He is wanting to quit his job and move to another Tyre company, How much time/notice would he be required to give to his current workplace?
1 week
2 weeks
3 weeks
4 weeks
Daniel works at 'Ebisu Motors' but has been given notice for his dismissal due to his ongoing unsatisfactory work performance. Which of the following is not a positive affect of EM dismissing Daniel?
Change in structure
Culling non-productive employees
Reduction in costs
Loss of talent
__________ ___________ is concerned with contractual, emotional, physical and practical relationships between employers and employees?
Workplace trust
Workplace relationships
Workplace relations
Human resources
There are 3 key stakeholders in Australian workplace relations. Which of the following is NOT one?
Employees and trade unions
Government
Employers
Suppliers
The Fair Work Act 2009 established three independent government bodies to oversee and operate the Australian system of workplace relations. Which of the following is NOT one of the 3 independent government bodies?
Fair Work Advisory
Fair Work Comission
Fair Work Ombudsman
Fair Work Division of the Federal Court and Federal Curcuit Court of Australia
How many National Employment Standards are there?
5
8
10
12
Legally binding minimum requirements for wages and conditions that apply to specific industries are called?
Contracts
Wage orders
Awards
Agreements
A business must have a ________ ________ _________ that parties follow to resolve resolutions
Arbitration conciliation process
Dispute resolution procedure
Award agreement procedure
Dispute collective agreement
What is Unit 3, AOS3 called?
Employee Relations
Managing Employees
Managing a Business
Operations Management
What is Chapter 7 called? (Holiday Homework chapter to read...)
Optimising Operations
Corporate Social Responsibility
An Introduction to Operations Management
An Introduction to Employees, Management and Operations
Overseeing/managing an aspect of an operations system is...
Marketing technique
Operations management
Manufacturing services
Productivity
Gross Domestic Product is calculated by...
Total market value of production over a set amount of time minus costs of production
Total market value of production annually minus tax costs
Total market value of production over a set amount of time plus costs of production
Market value of a product minus costs of production
An optimal system will?
Create maximum quality and quantity of output at the lowest cost, which maximises competitiveness.
Create minimum quality and quantity of output, which maximises competitiveness.
Create quality and and fastest output at the lowest cost, which maximises competitiveness.
Create minimum quality and quantity of output at the highest cost, which maximises competitiveness.
The ability of an operations system to offer customer value is determined by? (Identify all)
Productivity, quality, speed, reliability, flexibility
Productivity, quality, speed, reliability, trust, flexibility
Productivity, quality, speed, reliability
Productivity, quality, speed, reliability, flexibility, teamwork
There are two categories of outputs. What are they?
Goods and values
Goods and services
Services and services
Goods and things
How many key knowledge points are covered in Chapter 7?
2
3
4
5
When raw materials enter and finished products leave with little or no human intervention, it is called?
Automation
Robots are taking over
Wall-E
Automated production lines
Which of the following is NOT an advantage of automation?
Increased productivity speed
Greater precision
High initial set up costs
More efficient use of time
CAM stands for?
Competitors As Motivation
Computer Aided Manufacturing
Computer and Management
Computer Aided Marketing
Technological developments in the service industry have revolutionised large retail businesses
True
False
Which of the following is NOT a factor that determines quality
Durability
Consistency
Realiability
Managers
A system established to ensure that the predetermined quality standards are achieved is..?
Productivity
Quality assurance
Product recall
Quality certification
TQM stands for?
Total Quality Management
Total Quality Marketing
Total Quality Monitoring
Total Quality McDonald's
How many core TQM concepts are there?
3
4
5
6
Lean Management is?
A systemic process for eliminating waste in the manufacturing system
A systemic process for clearing waste in a range of systems
A range of processes for eliminating waste in manufacturing
Eliminating waste in the manufacturing system
What is it called when there is a commitment to an organisation conducting their business in an ethical manner and take responsibility for social, economic and environmental consequences and situations - now and in the future.
Responsibility of Socials
Social Corporate Responsibility
Corporate Social Responsibility
Responsibility
Identify all ethical and socially responsibility business practices which come from a variety of sources of both internal and external factors. (6)
Employees, Customers, Shareholders, Community, Media, Suppliers
Employees, Community, Media, Suppliers, Government, HR
Shareholders, Media, Suppliers, HR, Employees, Technology
Employees, Shareholders, Community, Media, Suppliers, HR
There are 4 key operations Management strategies. Which of the following is not one?
Waste Minimisation
Recycling of Materials
Lean Manufactoring
Environmental sustainability
Inventory Management Systems
Global sourcing of inputs looks at the selection and/or use of suppliers from an oversees location.
Which of the following is NOT an advantage offered through global sourcing?
Opportunity to take advantage of global efficiencies
Skills and resources that cant be found in the home nation
Loss of Australian Jobs
Job and economic opportunities provided to economically disadvantaged areas
There are 4 key factors to be considered in global sourcing. Which of the following is not one?
Impact of currency exchange rates
Tariffs and importing restrictions
A range of individuals from various backgrounds. education and values
Legal and cultural differences
Political stability in developing nations
Which of the following is not an aim of quality management?
Minimise waste and defect rates
Achieve set quality standards
Obtain consistently high standards of product
Find strategies to optimise operations by cutting corners
Which of the following is not a TQM essential component?
Ivolving employees
Focusing on the customer
Quality management
Management decisions
Reduce, reuse, recyle and ...?
Re-evaluate
Replenish
Re-do
Recovery
Lean production is based on...?
Just in time, Kaizen & Automation
Technology, Just In Time, Operations
Just in time, Kaizen & Robotics
TQM, JIT & Automation
The UN Global Compact has how many principles?
5
8
10
15
Triple Bottom Line Reporting is defined by?
Where a business reports on social goals, environmental goals and financial goals
Where a business reports financial performance and its link to environmental factors
Where a business reports on social outcomes, environmental impacts and financial performance
Where a business reports on social outcomes and focuses its reporting on CSR
EMS stands for?
Environmental Marketing Strategy
Environmental Marketing System
Environmental Management Strategy
Environmental Management System
Which of the following is not an advantage of global outsourcing?
Skills that cannot be found in the home nation can be tapped
Jobs and economic opportunity can be provided to low economic areas
Opportunity to take advantage of global efficiencies
Opportunity for individuals of the home land to be promoted above particular jobs
Which of the following is not a key issue that can be addressed in global sourcing?
Local labour costs
Environmental Impact
Tariffs/tax
Efficiency
Which of the following is not a characteristic of a service
Minimal customer contact
Difficult to store
Intagngible
Labour Intensive
The two key components that need to be recognised while initially forecasting are:
Buyer lead-time time & price increases
Production time & demand changes
Employee motivation & supplier lead-in time
Supplier lead-time time & price changes
The Quality Certification process had 4 steps. They are:
Employing a consultant, adjustments in processes, certification granted, right granted to use standards authority logo
Establishing objectives, adjustments in processes, achieving a certification, right granted to use standards authority logo
Employing a consultant, adjustments in processes, adjustment to operations, certification granted
Adjustment in operations, adjustments in processes, application to use certification logo, certification granted,
Why is leadership important in the change management process?
To act as a bridge as employees transition to new practices
It isn't, employees just need to do what they're told
Employees will not know what to do if nobody tells them
To implement a change management theory
How are KPIs used to evaluate the effectiveness of a business transformation?
To judge where changes need to be made
To figure out if employees are happy with the changes
To measure whether the change has achieved the objective
To see if there has been any transformation
Which is NOT part of Senge's theory?
Developing a business-wide attitude of continuous learning
It involves managers telling employees what to do
It allows businesses to adapt to change quickly
It assumes change is continuous and evolving
Which is one of Senges principles?
Team learning
Team development
Team work
Team building
Mental models are ...
Deeply ingrained individual assumptions and bias
Motivational theories such as Maslow's Hierarchy
The mental health of each employee
Psychological mumbo jumbo
Which is NOT an example of team learning?
Team meetings where employees take on roles in a project
Teacher presenting to other teachers how to use Google Docs
A soccer team discussing game strategy
Employees each having to undertake an online OH&S course
Which is NOTa management skill?
IT skills
Interpersonal skills
Delegating
Planning
Which is NOT a strategy to develop new business opportunities domestically?
Franchising
Online shopping
Branching into a new field of business
Extending opening hours
Which is NOT a management strategy to respond to KPIs?
Staff training
Reducing opening hours
Increased investment in technology
Cost cutting
The task word "Evaluate" means ...
Pros and cons
Provide reasons to support your answer
Pros and cons and a judgement
Explain using examples
The task word "Apply" means ...
Provide an explanation using examples
Briefly explain the concept
Provide a definition
Explain how the concept can be used in a specific business
3 attributes necessary for effective leadership are?
Diagnosing, adapting & communicating
Adapting, leading & communicating
Diagnosing, leading & communicating
Communicating, expendable & leading
Which of the following are the most suitable strategies in response to the key performance indicator - 'Number of customer complaints' (choose 2 answers)
Quality management - increased quality of output
Employees - skilled and motivated
Investment in technology
Redeployment of resources
Which of the following is a participative approach to implementation of change, communication, empowerment, group work and support
Low-risk strategy
High-risk strategy
KPI
Team work
There are _____ key strategies to seeking domestic and global opportunities
3
4
5
6
Lean production allows a business to become more _____
Costly
Profitable
Efficient
Savvy
Businesses need to seek ____ opportunities to expand
Any
Old
New
Lots of
Issues around globalisation center on _________
Legal structure, taxation & staffing
Legal structure, employees & staffing
Business structure, taxation & staffing
Legal structure, global market & opportunities
Lewin's Three Step Change Model is made up of:
Identifying the current situation, identifying options for the changes & making decisions based on the changes
Build a shared vision, share the vision & implement changes
Discuss possible changes with stakeholders, decide on changes & make changes
Unfreezing the current situation, moving to next phase & refreezing
Managers are affects by change in a business. Which of the following are ways that they may be affects.
Select all options relevant.
Responsible for implementing the change
Develop new skills
Adjust management style
Product loyalty
Businesses should review performance and change in a number of levels
Select the following that are relevant
Whole business
Departments
Teams
Individual employees
Change in a business can have an impact on ____ stakeholders
No
Some
Many
All
