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WorksheetsNew Marketing Unit 1 Test Review
Total questions: 115
Worksheet time: 58mins
Marketing links producers to
distributors.
retailers
marketers
customers
Marketing is described as creating
exchanges.
needs
advertisements
gaps
Which of the following is a marketing activity:
Balancing customer needs with wants
Leading a project team
Communicating with customers
Lowering operational expenses
What provides the basis for all marketing goals and actions?
Pricing
Planning
Budgeting
Retailing
Which of the following influences the process of determining price:
Customers’ perception of value
Publicity
Purchase location
Sales promotion
Which of the following is a method used to communicate with customers:
Personal selling
Manufacturing
Customer orientation
Marketing concept
Which of the following is an example of communicating with customers:
Creating a new product
Sponsoring a charity event
Choosing a store to distribute products
Developing a marketing plan
The purpose of communicating with customers is to
gather participants for a survey
befriend customers.
determine prices.
attract customers’ interest.
In an overall sense, where does marketing occur?
Wherever advertisements are
Wherever stores are
Wherever businesses are
Wherever customers are
Of the following, which is a durable good:
Coffee mug
Insect repellent
Hamburger
Lip balm
Which of the following activities is an aspect of marketing a service:
Finding out customers’ favorite coffee flavors
Determining how much to charge for a haircut
Developing a new, improved cell phone
Advertising the state of Michigan on television
Which of the following items cannot be marketed:
Holiday
Health
Hopefulness
Hawaii
In the marketing concept, whose point of view matters most?
Sellers
Buyers
Marketers
Planners
According to the marketing concept, which option demonstrates customer orientation?
Convincing a buyer to buy
Researching a firm’s competitors
Finding out what a buyer wants
Advertising the features of a product
According to the marketing concept, which option shows company commitment?
Leaving marketing to the marketing department
Teaching marketing to college marketing students
Setting aside funds to research what customers want
Pricing a product to maximize profitability per item
According to the marketing concept, keeping company goals in mind means
making product prices low.
containing marketing costs.
putting marketing second to other company goals
maintaining the firm’s purpose.
Overall, what does marketing allow us to do?
Stop buying online
Live our daily lives
Feel better about shopping
Limit our spending
Which of the following is the most common reason for businesses to search for ways to make their products better and cheaper:
Competition
Publicity
E-commerce
Service marketing
Marketing encourages people from different countries to __________ frequently.
travel
train
think
trade
Without marketing, producers and customers would be
in close communication with each other
highly dependent on advertising agencies.
disconnected from each other.
exposed to many new and improved products.
There are many activities in marketing that are interrelated and similar in purpose. These
activities are referred to as marketing
responsibilities.
functions.
tactics.
strategies
Ryan is working with his marketing team to set goals and create a budget for the upcoming year. Which marketing function is Ryan performing?
selling
product/service management
pricing
market planning
Which marketing function involves creating the correct product mix for a business?
Product/Service management
Marketing-information management
Selling
Financing
Making both buyers and sellers feel they are getting good value is part of the __________ function of marketing
promotion
pricing
financing
purchasing
Gathering, accessing, synthesizing, evaluating, and disseminating data for use in making
business decisions is the responsibility of
market planning.
product/service management
marketing-information management
product development.
Communicating information to consumers or clients about products, images, or ideas to achieve a desired outcome is the __________ function.
purchasing
pricing
planning
promotion
Which marketing function involves determining where products will be sold?
Channel management
Servicing
Promotion
Selling
In what marketing activity do businesses engage to meet the wants and needs of consumers?
Market planning
Cost-benefit analysis
Product/Service management
Pricing
A product being in great demand is a factor that might encourage businesses to
decrease inventory
contact competitors.
adjust prices.
gather information
Identify the marketing function in the following situation: While shopping at the mall, Susan is asked her opinion of different brands of shampoo.
Promotion
Marketing-information management
Behavioral segmentation
Specialty advertising
The marketing function that is responsible for the flow of goods or services from the producer to the customer is
purchasing
product-service management
selling
channel-management
Identify the marketing function illustrated in the following situation: Martha wants a winter coat and sees a style she likes in a magazine advertisement.
selling
promotion
pricing
purchasing
The marketing function which involves the matching and satisfying of customer wants and needs with available goods or services is
selling
market research
prospecting
purchasing
The marketing function that includes creating strategies to attract the target customer to a business is
pricing.
market-information management
market planning
channel management
How can Tracy make sure that her marketing campaigns support her company’s goals?
Select the right channels
Use pricing strategies
Speak with customers
Engage in market planning
An effective marketing-information management function enables marketers to
determine what products customers want
determine the price of a good or service.
select suppliers for products.
create demand for a good or service.
Which function of marketing determines how much gross profit a business will make on a good or service?
Channel management
Risk management
Pricing
Promotion
Which of the following marketing functions enables businesses to have their products in the right place at the right time:
Risk management
Promotion
Selling
Channel management
Which marketing function can remind customers of items that they want to purchase?
Promotion
Product/Service management
Financing
Pricing
How does the marketing function of selling benefit society?
Creates a relationship with customers
Helps to increase employment
Determines to whom to sell
Affects demand for a good or service
Which of the following traits are necessary in all marketing careers:
Math skills and graphic design
Teamwork and communication
Creativity and independence
Persistence and math skills
What trait is the most important for marketers who work in marketing operations?
Analytical skills
Creativity
Communication skills
Tech skills
Which of the following is an example of advertising:
A chef develops a new dish for her restaurant.
A commercial for a new product runs on TV.
A new store opens in your town.
A sporting goods store starts to get more business.
At Marcella’s company, she’s in charge of figuring out what customers need and want, and why they do what they do. What marketing career does Marcella have?
Customer service
Public relations
Digital marketing
Marketing research
Which of the following describes careers in marketing:
They exist in very few industries.
They are separate and distinct.
They only exist online.
They often overlap and run together.
Which of the following is an example of digital marketing:
A restaurant places a coupon in a local newspaper.
A company posts an offer on a social media network.
A business sends fliers through the mail.
A company runs a commercial on television.
Kwacky Kwackers needs a new package design for its crackers. What marketing professional would be responsible for creating the new package?
Advertising
Marketing research
Channel management
Product management
If a company wants to market its product to a targeted group of consumers and get specific, measurable results, it should consider using
direct marketing.
digital marketing.
a deep product mix.
product/service management
At Jamilah’s job she focuses on all marketing functions, including channel management, marketing-information management, pricing, product/service management, promotion, and selling. What marketing career does Jamilah have?
Digital marketing
Public relations
Service marketing
Marketing management
What marketing career involves catching customers' attention, informing them of products, and persuading them to buy?
Marketing research
Advertising
Public relations
Product management
What type of duties do customer service professionals often perform?
Preparing ads
Paying invoices
Handling complaints
Receiving shipments
What do public relations professionals strive to create for their companies?
Positive image
Excellent service
Artistic displays
Strategic goals
What marketing career focuses on keeping customers coming back?
Public relations
Customer service
Marketing operations
Product/Brand management
Which marketing career is usually in charge of writing press releases?
Public relations
Marketing research
Marketing operations
Customer service
Hospitals, spas, and churches are examples of
retailing.
service marketing.
industrial markets.
non-store retailing
At Raul’s job, he is in charge of keeping up with trends, analyzing sales, negotiating with vendors, and predicting what will sell in the future. Raul likely works in
public relations
merchandising/buying.
market research.
digital marketing.
Service marketers have a tough job because they have to market products that are
intangible.
tangible.
unnecessary.
nonexistent
What are salespeople expected to be able to do in order to sell goods and services to customers?
Arrange displays
Control expenses
Answer questions
Develop brochures
Booking hotel rooms for vacationers is an example of __________ marketing
sport
feature
benefit
service
Which of the following is true of people who work in sales:
To be successful, they need people skills.
They can only find jobs in limited industries.
They typically sell products door-to-door.
Strong math skills are their most important trait.
Marketers plan where they need to go and how to get there efficiently in order to
lay out their strategies.
agree upon a goal.
measure their success
achieve satisfying connections
A goal can be evaluated to determine its
advantage
progress
success
benefit
Which of the following is an important characteristic of marketing tactics:
Tactics should support the marketing mix
Tactics should line up with marketing strategies
Tactics should focus on customers
Tactics should bring in money
A firm’s strategy is important because it shows
how a goal will be reached
how its prices will be lowered
how its tactics will be organized
how its marketing mix will be upheld
To select the best strategy available to them, marketers should consider
how to get their product into more customers’ hands.
how the marketing concept applies to their situation.
resources needed to research and develop their product.
when they want promotional messages delivered to customers
Franklin is a marketer who selects what he thinks is the best strategy. What should he do next?
list the available resources
determine the final results
set aside the needed funds
apply the marketing concept
Which of the following is the most likely obstacle for a marketer to encounter:
social media campaign might succeed
profits might increase
competitor might create an inferior product
government regulations might change
Which of the following is the best description of the marketing mix:
A combination of the four elements of marketing
An element of marketing that puts a product in the right place at the right time
A method of determining what a marketer wants to achieve
A strategy that serves as a guide
Which of the following questions might marketers ask when they are working on the product element of marketing:
How much should the product cost?
Where should the product be sold?
What level of quality should be produced?
What media should be used to promote the product?
Which of the following things might a marketer do to achieve the company’s pricing objective of raising the product’s value in the customer’s eye:
Decide how to package the product
Ask a higher price for the product
Lower the product’s price
Order more of the product
Balancing value and satisfaction for the customer is part of which element of marketing?
Promotion
Price
Product
Place
Diana is deciding how much of a product to order and which firms to involve in the process. She is working on the __________ element of the marketing mix.
promotion
product
price
place
To get a selected product in the right place at the right time, marketers often ask themselves which of the following questions:
Should we offer a warranty for our product?
How should we package our product?
Where should we make our product available?
What forms of payment should we accept?
Which element of marketing refers to the various types of communication that marketers use to inform, persuade, or remind customers of their products?
promotion
place
price
product
If a marketer changes one marketing mix element, s/he should expect that the __________ will also change.
strategy
product quality
goal
other elements
Before customizing the marketing mix, marketers should
select the strategy
decide the price
choose the vendors
pick the product
Marketers divide their markets by grouping customers according to their
differences.
hobbies
similarities
occupations
Sorting customers by their physical and social characteristics is called _________ segmentation
psychographic
demographic
behavioral
statistic
The community college has decided to market its evening classes to women between the ages of 18 and 30 who are high-school graduates. What type of segmentation is the college using?
Geographic
Demographic
Behavioral
Psychographic
The customer characteristic that reflects where customers fit in the day-to-day buying routine is known as
socioeconomic status.
origin or heritage.
personal belief.
life stage.
Geographic segmentation is dividing a market by where customers are
working.
born
living
educated
When marketers sort customers psychographically, they divide them by
likable traits
loyalty to a brand
level of education
lifestyle habits
Jackie is interested in predicting what special events result in higher demand for chocolate candy. She should conduct behavioral segmentation based on
occasion response.
rate of use.
benefits derived.
loyalty response
Liza has always wanted a horse, and she has finally saved enough money to buy one very soon. In marketing terms, Liza is a
market segment.
resource
target group.
market.
To buy a product, customers in a market must first
locate the product in a store
learn the product’s features.
make sure the product is on sale
be willing to buy the product.
A target market can be described as the
sample of the market
group of customers the business seeks to attract.
direction the market is headed
way a business draws its customers.
When examining a market, marketers primarily notice its
records.
leaders.
categories.
merchants.
Marzetti’s Musical Instruments has determined that it will focus its marketing efforts on senior high-school students. Marzetti’s is engaged in _________ marketing.
mass
risky
target
industrial
The same person can be included in more than one
religion
income level
generation
target market
When sellers offer one-size-fits-all products that will appeal to most buyers, they are using
mass production.
market segmentation
mass marketing.
demographic segmentation.
When using mass marketing, marketers seek to appeal to the
entire market.
local market
loyal market.
teen market.
Market segmentation is about dividing the market into __________ groups
specific
identical
general
age
When the total market is divided, one of its groups is called a market
share
slice
segment
subdivision
The Thompson Company decided it would be more successful if it divided the total market for its products into smaller, more specific groups of consumers. This business is engaged in
mass marketing.
industrial marketing
market domination.
market segmentation.
Mass marketing is not as precise as _____________ marketing.
direct
segment
promotional
event
Today’s customers are not influenced by mass marketing alone because they are more
discerning.
decisive.
determined.
disciplined.
Which of the following is a requirement for good decision making:
A college degree
At least three options
Money
Data
Which of the following are common types of data used by marketers:
Facts, predictions, estimates
Predictions, estimates, quotes
Quotes, facts, testimonials
Quotes, testimonial, estimates
Which of the following is an example of a fact:
The economy should get better during the next decade.
Valentine’s Day is on February 14.
It could cost up to 20 million dollars to launch a new product
Junior year will be harder than sophomore year.
Quinn is getting ready to start college. Though she knows that the figure could change over time, she guesses that her four years in school will cost her around $65,000. This is an example of a(n)
quote
sales report
estimate
fact
Which of the following is an example of a prediction:
About half of the business’s customers are female
The business owes $200,000 in taxes.
Sales will be up four percent next quarter.
Sales were up four percent last quarter.
Which of the following is an example of data that marketers could gather from the company’s sales team:
The latest market-research studies
The prices of raw materials
What products competitors are currently offering
How actual sales compare to sales goals
Which of the following pieces of data give a wealth of information about a customer:
A trade journal
A sales invoice
An expense report
A sales report
A piece of easily observable data about a competitor is its
current promotional campaign.
products in development.
sales reports
future plans
The best source for data about the goods and services a company needs to buy for its own
operation is its
vendors
sales team
customers
competitors
Which of the following is an example of a trade journal:
Newsweek
People
Autoparts Report
USA Today
Having appropriate data helps marketers to set goals that are
open-ended
realistic
general
difficult
Which of the following is a product strategy that marketers devise using available data:
Where to sell the product
What advertisements to run
How much to charge
What level of customer service to provide
Marketers use data to determine pricing strategies such as
how much to spend on advertising
how much of the product to create.
when to offer a discount on the product
what products to offer
Marketers use data to determine that they want to create messages that appeal to a younger target market. This is part of an overall
place strategy.
promotional strategy.
product strategy
price strategy
Which of the following is a place strategy that marketers devise using available data:
How much of the product to create
What level of customer service to provide
When to change the product’s price
What market segment to target
Which of the following is a way that marketers can use data to follow up on any problems or issues with a product:
Determining what new products to offer
Deciding what wholesalers to use for distribution
Providing salespeople with additional training
Budgeting for product development
Data obtained from negative outcomes can help marketers to
avoid making the same mistakes in the future.
increase profits.
create SMART goals
analyze sales reports effectively.
Which of the following is a true statement about the wise use of available data:
It increases market share
It doubles a business’s profits
It increases employee satisfaction.
It creates more satisfied customers.
Using data wisely can help a company save money by
spending more money.
running more efficiently.
hiring fewer employees.
eliminating the competition.
