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New Marketing Unit 1 Test Review

Total questions: 115

Worksheet time: 58mins

Name
Class
Date
1.

Marketing links producers to

a)

distributors.

b)

retailers

c)

marketers

d)

customers

2.

Marketing is described as creating

a)

exchanges.

b)

needs

c)

advertisements

d)

gaps

3.

Which of the following is a marketing activity:

a)

Balancing customer needs with wants

b)

Leading a project team

c)

Communicating with customers

d)

Lowering operational expenses

4.

What provides the basis for all marketing goals and actions?

a)

Pricing

b)

Planning

c)

Budgeting

d)

Retailing

5.

Which of the following influences the process of determining price:

a)

Customers’ perception of value

b)

Publicity

c)

Purchase location

d)

Sales promotion

6.

Which of the following is a method used to communicate with customers:

a)

Personal selling

b)

Manufacturing

c)

Customer orientation

d)

Marketing concept

7.

Which of the following is an example of communicating with customers:

a)

Creating a new product

b)

Sponsoring a charity event

c)

Choosing a store to distribute products

d)

Developing a marketing plan

8.

The purpose of communicating with customers is to

a)

gather participants for a survey

b)

befriend customers.

c)

determine prices.

d)

attract customers’ interest.

9.

In an overall sense, where does marketing occur?

a)

Wherever advertisements are

b)

Wherever stores are

c)

Wherever businesses are

d)

Wherever customers are

10.

Of the following, which is a durable good:

a)

Coffee mug

b)

Insect repellent

c)

Hamburger

d)

Lip balm

11.

Which of the following activities is an aspect of marketing a service:

a)

Finding out customers’ favorite coffee flavors

b)

Determining how much to charge for a haircut

c)

Developing a new, improved cell phone

d)

Advertising the state of Michigan on television

12.

Which of the following items cannot be marketed:

a)

Holiday

b)

Health

c)

Hopefulness

d)

Hawaii

13.

In the marketing concept, whose point of view matters most?

a)

Sellers

b)

Buyers

c)

Marketers

d)

Planners

14.

According to the marketing concept, which option demonstrates customer orientation?

a)

Convincing a buyer to buy

b)

Researching a firm’s competitors

c)

Finding out what a buyer wants

d)

Advertising the features of a product

15.

According to the marketing concept, which option shows company commitment?

a)

Leaving marketing to the marketing department

b)

Teaching marketing to college marketing students

c)

Setting aside funds to research what customers want

d)

Pricing a product to maximize profitability per item

16.

According to the marketing concept, keeping company goals in mind means

a)

making product prices low.

b)

containing marketing costs.

c)

putting marketing second to other company goals

d)

maintaining the firm’s purpose.

17.

Overall, what does marketing allow us to do?

a)

Stop buying online

b)

Live our daily lives

c)

Feel better about shopping

d)

Limit our spending

18.

Which of the following is the most common reason for businesses to search for ways to make their products better and cheaper:

a)

Competition

b)

Publicity

c)

E-commerce

d)

Service marketing

19.

Marketing encourages people from different countries to __________ frequently.

a)

travel

b)

train

c)

think

d)

trade

20.

Without marketing, producers and customers would be

a)

in close communication with each other

b)

highly dependent on advertising agencies.

c)

disconnected from each other.

d)

exposed to many new and improved products.

21.

There are many activities in marketing that are interrelated and similar in purpose. These

activities are referred to as marketing

a)

responsibilities.

b)

functions.

c)

tactics.

d)

strategies

22.

Ryan is working with his marketing team to set goals and create a budget for the upcoming year. Which marketing function is Ryan performing?

a)

selling

b)

product/service management

c)

pricing

d)

market planning

23.

Which marketing function involves creating the correct product mix for a business?

a)

Product/Service management

b)

Marketing-information management

c)

Selling

d)

Financing

24.

Making both buyers and sellers feel they are getting good value is part of the __________ function of marketing

a)

promotion

b)

pricing

c)

financing

d)

purchasing

25.

Gathering, accessing, synthesizing, evaluating, and disseminating data for use in making

business decisions is the responsibility of

a)

market planning.

b)

product/service management

c)

marketing-information management

d)

product development.

26.

Communicating information to consumers or clients about products, images, or ideas to achieve a desired outcome is the __________ function.

a)

purchasing

b)

pricing

c)

planning

d)

promotion

27.

Which marketing function involves determining where products will be sold?

a)

Channel management

b)

Servicing

c)

Promotion

d)

Selling

28.

In what marketing activity do businesses engage to meet the wants and needs of consumers?

a)

Market planning

b)

Cost-benefit analysis

c)

Product/Service management

d)

Pricing

29.

A product being in great demand is a factor that might encourage businesses to

a)

decrease inventory

b)

contact competitors.

c)

adjust prices.

d)

gather information

30.

Identify the marketing function in the following situation: While shopping at the mall, Susan is asked her opinion of different brands of shampoo.

a)

Promotion

b)

Marketing-information management

c)

Behavioral segmentation

d)

Specialty advertising

31.

The marketing function that is responsible for the flow of goods or services from the producer to the customer is

a)

purchasing

b)

product-service management

c)

selling

d)

channel-management

32.

Identify the marketing function illustrated in the following situation: Martha wants a winter coat and sees a style she likes in a magazine advertisement.

a)

selling

b)

promotion

c)

pricing

d)

purchasing

33.

The marketing function which involves the matching and satisfying of customer wants and needs with available goods or services is

a)

selling

b)

market research

c)

prospecting

d)

purchasing

34.

The marketing function that includes creating strategies to attract the target customer to a business is

a)

pricing.

b)

market-information management

c)

market planning

d)

channel management

35.

How can Tracy make sure that her marketing campaigns support her company’s goals?

a)

Select the right channels

b)

Use pricing strategies

c)

Speak with customers

d)

Engage in market planning

36.

An effective marketing-information management function enables marketers to

a)

determine what products customers want

b)

determine the price of a good or service.

c)

select suppliers for products.

d)

create demand for a good or service.

37.

Which function of marketing determines how much gross profit a business will make on a good or service?

a)

Channel management

b)

Risk management

c)

Pricing

d)

Promotion

38.

Which of the following marketing functions enables businesses to have their products in the right place at the right time:

a)

Risk management

b)

Promotion

c)

Selling

d)

Channel management

39.

Which marketing function can remind customers of items that they want to purchase?

a)

Promotion

b)

Product/Service management

c)

Financing

d)

Pricing

40.

How does the marketing function of selling benefit society?

a)

Creates a relationship with customers

b)

Helps to increase employment

c)

Determines to whom to sell

d)

Affects demand for a good or service

41.

Which of the following traits are necessary in all marketing careers:

a)

Math skills and graphic design

b)

Teamwork and communication

c)

Creativity and independence

d)

Persistence and math skills

42.

What trait is the most important for marketers who work in marketing operations?

a)

Analytical skills

b)

Creativity

c)

Communication skills

d)

Tech skills

43.

Which of the following is an example of advertising:

a)

A chef develops a new dish for her restaurant.

b)

A commercial for a new product runs on TV.

c)

A new store opens in your town.

d)

A sporting goods store starts to get more business.

44.

At Marcella’s company, she’s in charge of figuring out what customers need and want, and why they do what they do. What marketing career does Marcella have?

a)

Customer service

b)

Public relations

c)

Digital marketing

d)

Marketing research

45.

Which of the following describes careers in marketing:

a)

They exist in very few industries.

b)

They are separate and distinct.

c)

They only exist online.

d)

They often overlap and run together.

46.

Which of the following is an example of digital marketing:

a)

A restaurant places a coupon in a local newspaper.

b)

A company posts an offer on a social media network.

c)

A business sends fliers through the mail.

d)

A company runs a commercial on television.

47.

Kwacky Kwackers needs a new package design for its crackers. What marketing professional would be responsible for creating the new package?

a)

Advertising

b)

Marketing research

c)

Channel management

d)

Product management

48.

If a company wants to market its product to a targeted group of consumers and get specific, measurable results, it should consider using

a)

direct marketing.

b)

digital marketing.

c)

a deep product mix.

d)

product/service management

49.

At Jamilah’s job she focuses on all marketing functions, including channel management, marketing-information management, pricing, product/service management, promotion, and selling. What marketing career does Jamilah have?

a)

Digital marketing

b)

Public relations

c)

Service marketing

d)

Marketing management

50.

What marketing career involves catching customers' attention, informing them of products, and persuading them to buy?

a)

Marketing research

b)

Advertising

c)

Public relations

d)

Product management

51.

What type of duties do customer service professionals often perform?

a)

Preparing ads

b)

Paying invoices

c)

Handling complaints

d)

Receiving shipments

52.

What do public relations professionals strive to create for their companies?

a)

Positive image

b)

Excellent service

c)

Artistic displays

d)

Strategic goals

53.

What marketing career focuses on keeping customers coming back?

a)

Public relations

b)

Customer service

c)

Marketing operations

d)

Product/Brand management

54.

Which marketing career is usually in charge of writing press releases?

a)

Public relations

b)

Marketing research

c)

Marketing operations

d)

Customer service

55.

Hospitals, spas, and churches are examples of

a)

retailing.

b)

service marketing.

c)

industrial markets.

d)

non-store retailing

56.

At Raul’s job, he is in charge of keeping up with trends, analyzing sales, negotiating with vendors, and predicting what will sell in the future. Raul likely works in

a)

public relations

b)

merchandising/buying.

c)

market research.

d)

digital marketing.

57.

Service marketers have a tough job because they have to market products that are

a)

intangible.

b)

tangible.

c)

unnecessary.

d)

nonexistent

58.

What are salespeople expected to be able to do in order to sell goods and services to customers?

a)

Arrange displays

b)

Control expenses

c)

Answer questions

d)

Develop brochures

59.

Booking hotel rooms for vacationers is an example of __________ marketing

a)

sport

b)

feature

c)

benefit

d)

service

60.

Which of the following is true of people who work in sales:

a)

To be successful, they need people skills.

b)

They can only find jobs in limited industries.

c)

They typically sell products door-to-door.

d)

Strong math skills are their most important trait.

61.

Marketers plan where they need to go and how to get there efficiently in order to

a)

lay out their strategies.

b)

agree upon a goal.

c)

measure their success

d)

achieve satisfying connections

62.

A goal can be evaluated to determine its

a)

advantage

b)

progress

c)

success

d)

benefit

63.

Which of the following is an important characteristic of marketing tactics:

a)

Tactics should support the marketing mix

b)

Tactics should line up with marketing strategies

c)

Tactics should focus on customers

d)

Tactics should bring in money

64.

A firm’s strategy is important because it shows

a)

how a goal will be reached

b)

how its prices will be lowered

c)

how its tactics will be organized

d)

how its marketing mix will be upheld

65.

To select the best strategy available to them, marketers should consider

a)

how to get their product into more customers’ hands.

b)

how the marketing concept applies to their situation.

c)

resources needed to research and develop their product.

d)

when they want promotional messages delivered to customers

66.

Franklin is a marketer who selects what he thinks is the best strategy. What should he do next?

a)

list the available resources

b)

determine the final results

c)

set aside the needed funds

d)

apply the marketing concept

67.

Which of the following is the most likely obstacle for a marketer to encounter:

a)

social media campaign might succeed

b)

profits might increase

c)

competitor might create an inferior product

d)

government regulations might change

68.

Which of the following is the best description of the marketing mix:

a)

A combination of the four elements of marketing

b)

An element of marketing that puts a product in the right place at the right time

c)

A method of determining what a marketer wants to achieve

d)

A strategy that serves as a guide

69.

Which of the following questions might marketers ask when they are working on the product element of marketing:

a)

How much should the product cost?

b)

Where should the product be sold?

c)

What level of quality should be produced?

d)

What media should be used to promote the product?

70.

Which of the following things might a marketer do to achieve the company’s pricing objective of raising the product’s value in the customer’s eye:

a)

Decide how to package the product

b)

Ask a higher price for the product

c)

Lower the product’s price

d)

Order more of the product

71.

Balancing value and satisfaction for the customer is part of which element of marketing?

a)

Promotion

b)

Price

c)

Product

d)

Place

72.

Diana is deciding how much of a product to order and which firms to involve in the process. She is working on the __________ element of the marketing mix.

a)

promotion

b)

product

c)

price

d)

place

73.

To get a selected product in the right place at the right time, marketers often ask themselves which of the following questions:

a)

Should we offer a warranty for our product?

b)

How should we package our product?

c)

Where should we make our product available?

d)

What forms of payment should we accept?

74.

Which element of marketing refers to the various types of communication that marketers use to inform, persuade, or remind customers of their products?

a)

promotion

b)

place

c)

price

d)

product

75.

If a marketer changes one marketing mix element, s/he should expect that the __________ will also change.

a)

strategy

b)

product quality

c)

goal

d)

other elements

76.

Before customizing the marketing mix, marketers should

a)

select the strategy

b)

decide the price

c)

choose the vendors

d)

pick the product

77.

Marketers divide their markets by grouping customers according to their

a)

differences.

b)

hobbies

c)

similarities

d)

occupations

78.

Sorting customers by their physical and social characteristics is called _________ segmentation

a)

psychographic

b)

demographic

c)

behavioral

d)

statistic

79.

The community college has decided to market its evening classes to women between the ages of 18 and 30 who are high-school graduates. What type of segmentation is the college using?

a)

Geographic

b)

Demographic

c)

Behavioral

d)

Psychographic

80.

The customer characteristic that reflects where customers fit in the day-to-day buying routine is known as

a)

socioeconomic status.

b)

origin or heritage.

c)

personal belief.

d)

life stage.

81.

Geographic segmentation is dividing a market by where customers are

a)

working.

b)

born

c)

living

d)

educated

82.

When marketers sort customers psychographically, they divide them by

a)

likable traits

b)

loyalty to a brand

c)

level of education

d)

lifestyle habits

83.

Jackie is interested in predicting what special events result in higher demand for chocolate candy. She should conduct behavioral segmentation based on

a)

occasion response.

b)

rate of use.

c)

benefits derived.

d)

loyalty response

84.

Liza has always wanted a horse, and she has finally saved enough money to buy one very soon. In marketing terms, Liza is a

a)

market segment.

b)

resource

c)

target group.

d)

market.

85.

To buy a product, customers in a market must first

a)

locate the product in a store

b)

learn the product’s features.

c)

make sure the product is on sale

d)

be willing to buy the product.

86.

A target market can be described as the

a)

sample of the market

b)

group of customers the business seeks to attract.

c)

direction the market is headed

d)

way a business draws its customers.

87.

When examining a market, marketers primarily notice its

a)

records.

b)

leaders.

c)

categories.

d)

merchants.

88.

Marzetti’s Musical Instruments has determined that it will focus its marketing efforts on senior high-school students. Marzetti’s is engaged in _________ marketing.

a)

mass

b)

risky

c)

target

d)

industrial

89.

The same person can be included in more than one

a)

religion

b)

income level

c)

generation

d)

target market

90.

When sellers offer one-size-fits-all products that will appeal to most buyers, they are using

a)

mass production.

b)

market segmentation

c)

mass marketing.

d)

demographic segmentation.

91.

When using mass marketing, marketers seek to appeal to the

a)

entire market.

b)

local market

c)

loyal market.

d)

teen market.

92.

Market segmentation is about dividing the market into __________ groups

a)

specific

b)

identical

c)

general

d)

age

93.

When the total market is divided, one of its groups is called a market

a)

share

b)

slice

c)

segment

d)

subdivision

94.

The Thompson Company decided it would be more successful if it divided the total market for its products into smaller, more specific groups of consumers. This business is engaged in

a)

mass marketing.

b)

industrial marketing

c)

market domination.

d)

market segmentation.

95.

Mass marketing is not as precise as _____________ marketing.

a)

direct

b)

segment

c)

promotional

d)

event

96.

Today’s customers are not influenced by mass marketing alone because they are more

a)

discerning.

b)

decisive.

c)

determined.

d)

disciplined.

97.

Which of the following is a requirement for good decision making:

a)

A college degree

b)

At least three options

c)

Money

d)

Data

98.

Which of the following are common types of data used by marketers:

a)

Facts, predictions, estimates

b)

Predictions, estimates, quotes

c)

Quotes, facts, testimonials

d)

Quotes, testimonial, estimates

99.

Which of the following is an example of a fact:

a)

The economy should get better during the next decade.

b)

Valentine’s Day is on February 14.

c)

It could cost up to 20 million dollars to launch a new product

d)

Junior year will be harder than sophomore year.

100.

Quinn is getting ready to start college. Though she knows that the figure could change over time, she guesses that her four years in school will cost her around $65,000. This is an example of a(n)

a)

quote

b)

sales report

c)

estimate

d)

fact

101.

Which of the following is an example of a prediction:

a)

About half of the business’s customers are female

b)

The business owes $200,000 in taxes.

c)

Sales will be up four percent next quarter.

d)

Sales were up four percent last quarter.

102.

Which of the following is an example of data that marketers could gather from the company’s sales team:

a)

The latest market-research studies

b)

The prices of raw materials

c)

What products competitors are currently offering

d)

How actual sales compare to sales goals

103.

Which of the following pieces of data give a wealth of information about a customer:

a)

A trade journal

b)

A sales invoice

c)

An expense report

d)

A sales report

104.

A piece of easily observable data about a competitor is its

a)

current promotional campaign.

b)

products in development.

c)

sales reports

d)

future plans

105.

The best source for data about the goods and services a company needs to buy for its own

operation is its

a)

vendors

b)

sales team

c)

customers

d)

competitors

106.

Which of the following is an example of a trade journal:

a)

Newsweek

b)

People

c)

Autoparts Report

d)

USA Today

107.

Having appropriate data helps marketers to set goals that are

a)

open-ended

b)

realistic

c)

general

d)

difficult

108.

Which of the following is a product strategy that marketers devise using available data:

a)

Where to sell the product

b)

What advertisements to run

c)

How much to charge

d)

What level of customer service to provide

109.

Marketers use data to determine pricing strategies such as

a)

how much to spend on advertising

b)

how much of the product to create.

c)

when to offer a discount on the product

d)

what products to offer

110.

Marketers use data to determine that they want to create messages that appeal to a younger target market. This is part of an overall

a)

place strategy.

b)

promotional strategy.

c)

product strategy

d)

price strategy

111.

Which of the following is a place strategy that marketers devise using available data:

a)

How much of the product to create

b)

What level of customer service to provide

c)

When to change the product’s price

d)

What market segment to target

112.

Which of the following is a way that marketers can use data to follow up on any problems or issues with a product:

a)

Determining what new products to offer

b)

Deciding what wholesalers to use for distribution

c)

Providing salespeople with additional training

d)

Budgeting for product development

113.

Data obtained from negative outcomes can help marketers to

a)

avoid making the same mistakes in the future.

b)

increase profits.

c)

create SMART goals

d)

analyze sales reports effectively.

114.

Which of the following is a true statement about the wise use of available data:

a)

It increases market share

b)

It doubles a business’s profits

c)

It increases employee satisfaction.

d)

It creates more satisfied customers.

115.

Using data wisely can help a company save money by

a)

spending more money.

b)

running more efficiently.

c)

hiring fewer employees.

d)

eliminating the competition.