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WorksheetsFL Fast Fact Quiz
Total questions: 10
Worksheet time: 11mins
Where can a EAC find their JSS?
They need to reach customer support
On their profile page
On their My stats page
They cannot see a score because they are part of an agency
The JSS that appears for FL is always the calculation from within 12 month period
True
False
Most of the JSS information in the JSS breakdown in OBO is internal
True
False
If changing the rate on an hourly job, when does that new rate take effect?
Immediately
The next day
The following billing week
Depends on the client
When does private feedback count toward a freelancer JSS?
When there is spend
Always
When the full amount was not refunded, partial will still consider it
Never does
First Milestone is currently funded, can the client fund the second milestone as well?
Yes
No
Depends
A score drops when one of the following happens between updates: (Choose 3)
When a refund was requested by the client
Poor public or private feedback is given from one or more clients.
A job(s) with no earnings or no feedback becomes counted in the score, either because they were closed or because several months have passed since the FL / Agency received a payment.
When the freelancer ended the contract without the client's permission
Jobs completed in the past are no longer considered as they are now outside the score windows (6-, 12-, 24-months)
The minimum pay out fee to be paid if the CL and FL decides to bring their relationship outside of Upwork is
$2500
$3500
$1500
Depends on the annual salary projected
Once the FL leaves the agency all the contract details that were previously hidden will be visible. This includes the rate per hour and number of hours.
Yes, this will be visible upon leaving the agency
No, this will always remain hidden from the FL
When assigning a ticket of a FL asking to talk to someone from our phone support team, you should:
Update assignee to Phone support, give ETA of 24 hours, set to open
Keep ticket open, no touch response needed, assign to phone support
Update assignee to Phone support, set to open but do not provide any ETA
Set ticket on hold, assign to Phone support but do not provide ETA
