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WorksheetsPKT July 1
Total questions: 12
Worksheet time: 6mins
Client wants to update his landline number. What will the next course of action?
Assign the case to FOPs for number updation.
Deny the Client that we do not update landline No.
Forward it to Tech Team.
Forward it to Pickup Team.
Clients store name is updated on the Panel, however, the updated Company name is not appearing on the Invoices.
Assign the case to Tech with the screenshot of Invoice & Order Id.
Assign the case to FOPs with the screenshot
Suggest Client to reprint the Invoice.
Suggest Client to update his Company name on the Panel.
Shipment is in Transit. Client wants to raise NDR Escalation.
Raise Escalation from your side.
Forward it to LOPs
Forward it to Tech.
Suggest Client to wait for the first attempt.
Where can a Client get AD Code?
Assign the case to LOP's.
Suggest Client to coordinate with his CA.
Assign the case to Tech Team.
Client can get it from his Bank.
What is the delivery TAT for DHL Express (International)?
7 - 10 working days.
4 working days.
We do not have any TAT for international deliveries.
Assign the case to LOP's
Client complains that he did not get his remittance in his bank even after UTR No. is generated. What is the next course of action?
Assign the case to FOP's.
Assign the case to Tech Team.
Suggest Client to wait for the next 7 Days.
Suggest Client to share bank statement.
Client complains that earlier his International shipping was activated but it got deactivated now. What will be the next course of action?
Forward the case to Tamanna Sharma.
Forward the case to LOPs.
Forward the case to Tech Team.
Suggest Client to upload the documents on the Panel.
Client is on Advance Plan & wants to know the international shipping rates. Whom the case will be assigned to?
Assign the case to Mitali Sinha in SR Sales.
Forward the case to Mukund Hari via Email.
Forward the case to Mukund Hari via tracker.
Arrange a call back from Escalation Team.
Client has assigned pick up 3 days back and Pick up is not done. Client is not getting the Escalate button. What will be the next course of action?
Assign the case to Tech Team.
Assign the case to Pick Up Spoc.
Suggest Client to wait for the next 24 hours.
Assign the case to Manmeet Kaur in ED.
How many API users can be added in Advance Plan?
1
5
3
4
From where a Seller can now escalate his shipment in case have crossed EDD.
Assign to LOPs
This feature in not yet live.
Assign to Manmeet in ED
Shipments > Tracking
Seller can now add his brand name in each of the integrated shopping channels.
This feature in not yet live.
Assign to Tech Team.
Yes he can do it.
Client has to pay additional charges for this feature.
