WorksheetsCSE Knowledge Check Quiz 1 - W28
Total questions: 7
Worksheet time: 35mins
Choose the correct business category.
Scenario: Customer reached out to CS because she is claiming she has not received her order yet but she receieved amn SMS that her order has been successfully delovered. Upon checking in C360 and ASC the order is delivered however the tracking number is untraceable. The Seller Solution order is still within SLA.
IB: Buyer Escalation: Order cancellation
IB: Buyer Escalation: Request for POD
IB: Buyer Escalation: Problem with item received
IB: Buyer Escalation: Order status Enquiry: Order status is RTS or shipped
IB: Buyer Escalation: Order status Enquiry: Order status is delivered
In which sentences/questions is the Present Perfect Tense used correctly?
The present perfect tense refers to an action or state that either occurred at an indefinite time in the past (e.g., we have talked before) or began in the past and continued to the present time (e.g., he has grown impatient over the last hour). This tense is formed by have/has + the past participle.
I have put away all the laundry. ( Correct)
I have put away all the laundry this morning. ( Incorrect)
They have met at the airport.
He have forgotten his homework.
The lesson have just begun.
He has forgotten his homework.
The lesson has just begun.
Choose all the adjectives.
lovely
generally
silly
monthly
unlikely
Choose all the adverbs
monthly
hungrily
generally
unlikely
fully
Choose the correct resolution.
Scenario: CS rasied a case from a seller posted as a customer. The seller is asking why their order was cancelled.
On the case, send out an email to the seller and provide the Xform link. Mark the cases as an invalid escalation and resolved.
Investigate te issue and ackoweledge the CS's message. Seek assisatcne from Swat regarding who can handle theissue from SIB Team. Ask the SIB team mate to create a ndw case and reach out to the seller directly. On the case escalated by CS, send out an email to the seller, and infrom the seller that the relevant departmnet has reached out to them and ask seller to refer there movinng forward. Tag the case as an invalid escalation and mark the case as resolved.
Provide the Xform link to CS and ask CS to ionstruct the seller to submit an a case via link . Mark the cases as an invalid escalation. resolve the case.
Investigate te issue and ackoweledge the CS's message. Seek assisatcne from Swat regarding who can handle theissue from SIB Team. Ask the SIV team mate to create a ndw case an dfreach out to the seller directly. On the case escalated by CS, send out an email to the seller, and provide the new case number and ask seller to refer there movinng forward. Tag the case as an invalid escalation and mark the case as resolved.
Is the statemnt below incorretc or correct
SOP for Fake items
We need to have the item returned once Customer has proof.
For whitelisted sellers, once we infor CS to retun the item for QC, we solve the case (no more update needed as case is solved)
For Non- whitelisted sellers- we create a child case, and ask seller for POA. Give sellers 48 hrs to reply, and makse case pending.
If seller replies, we acknowledge seller's reply, then provide the POA to CS case, ask CS to forward the case to Returns department - solve case.
If seller does not reply, we solve both cases.
Correct
Icnorrect
Is the SOP below is incorrect or correct.
Seller Name: Knightson Mall
Item Name: 2pc/15-17Honda Hrv Vezel rearview mirror anti-scratch strip, reverse mirror decorative strip
The order's status is pending and hasn't been updated since June 20/ passed delivery SLA
The order is not yet scanned in sort center
Resokution: We need ton escalate to XB_LEL_CS for parcel location and cacnellation
IB: Buyer escalation>Order status inquiry>Order status is pre-RTS
Correct
Incorrect
