WorksheetsRedmart Quiz Week27
Total questions: 10
Worksheet time: 8mins
How to add a free item if the website doesn't allow you to add it?
Escalate to Category Manager/SST
Advised the customer that it’s a system issue
Escalate to TL
When is Lazada’s Mega day sale?
July 5, 2019
July 11, 2019
July 12, 2019
When can we allow our customers to change the delivery date?
Within 17 hours of delivery time
17hr before the delivery time
2 hours before delivery time
When is the teasing period for Lazada’s Mid-Year Sale?
July 5 to 11, 2019
July 5 to 10, 2019
July 6 to 12, 2019
Ann's delivery time slot is from 4 pm to 6 pm. She received an extension message at 5:59 pm to notify her that there will be a 45 minutes extension. She can't wait for the delivery because she has another appointment. What is your advise?
Apologize and advise Ann to wait and there is nothing you can do about it.
Apologize and inform Ann that she can contact us back to reschedule the delivery after she has received an unsuccessful delivery message.
. Apologize and inform Ann to cancel it after we sent her an unsuccessful delivery message.
Bree called in because she just placed an order and would want to change the delivery address, what will be the resolution that we can advise her?
Definitely, can you please confirm your new address for me to update it.
We can go ahead and cancel your order for you to place a new order with the right address
We can't update your address as it will be delivered to the address listed on file.
Who can update Force ATL request?
DCC
Delivery Representative
Customer Service
What is the minimum order for Non-LiveUp to enjoy free delivery?
$40
$100
$60
Rico informed you that he has missing items worth $35. The container status is missed to load and contains all items that Rico has reported. Should you offer a refund for the missing item?
No, because it is beyond my threshold.
Yes, I can process a refund for missing item regardless of the amount as long as the customer have not been frequently asking for a refund.
Yes, after I have gotten an approval from my supervisor
Rico informed you that he has missing items worth $35. The container status is missed to load and contains all items that Rico has reported. Do you need to raise an escalation?
No, because the container status is missed to load
Yes, because of the missing items worth $35
Yes, because it is missing the whole container
