Font size
WorksheetsSelling Skills
Total questions: 15
Worksheet time: 8mins
Solution selling is
Get the complete set of products, accessories & services
Meets their need
Enhances their overall experience
All of the above
3rd step is Solution selling is
Answering Objections
Demonstrating complete solution
Greeting the customer
Acknowledge customer when they are
3 feet of approach ability
7 feet of approach ability
10 feet of approach ability
Positive body language is
Closed Body language
Leaning
Confident
Drooping shoulders
Type of Probing - How often you will use the product?
Specific Probes
Product-Specific
General Probes
None
Type of questions we ask to the customer
Close ended questions
Direct questions
Open ended questions
Demonstrations include
Product knowledge
Test Drive
ResQ Plans
Greeting
Select Non verbal ques
Looking at one product
Grabbing Purse/Wallet
Can you deliver it tomorrow?
Playing with the product on their own
Select Verbal Cues
Looking at one product
Can I pay in EMIs?
Grabbing Purse/Wallet
Do you have stock of this model?
Which one is wrong about litmus?
1 to 6 - Red
9 to 10 - Green
5 to 7 - Amber
Select the response in case Customer didn't purchased the product
Suggest 2-3 options
Note the customer's contact number
Ignore the customer
Ask relevant questions to the customer
Techniques of Selling accessories
Solution Selling
Upselling
Cross Selling
A customer comes to your store looking for a mobile worth 15,000 but you sold mobile worth 25,000. Which type of selling is this ?
Cross Selling
Upselling
Solution Selling
Cross Selling is
Mobile and Fit bit
Refrigerator and Microwave
Washing machine and Iron
From 32GB SD Card to 64GB SD Card
Correct Order of Selling steps
Greet > Qualify > Demo >Objection answering > Asking for sale> Complete the Sale
Greet > Demo > Qualify > Asking for sale >Objection answering > Complete the Sale
Greet > Qualify > Demo > Asking for sale >Objection answering > Complete the Sale
