WorksheetsRIO 2019
Total questions: 15
Worksheet time: 8mins
What is not correct process for Change Management?
Maintain Change inventory logs
Proceed for rollback for change without approval
Secure proper approvals for any emergency releases
Risks That will be identified through RiO's Risk Assessment Questionnaires are:
Operational Risks( Both Customer and TCS related)
Only Customer related
Only TCs related
None of the above
You are connected to a conference call with your cell phone and in between the call you are getting a call from your friend:
You will put the conference call on hold and take up the personal call
You will disconnect the conference call to take up your personal call
You will wait for the conference call to end and then call up your friend
You will decide only when you get into such situation
Access to Customer's servers must always be done through
Team Leads Login
Shift leads Login
Individual login
All of the above
Do system health check
Before Maintenance cycle
After Maintenance cycle
Before and After Maintenance cycle
Never
Should Audit logs be maintained
No need as it uses up a lot of space
Yes, as it will give us an insight about activities performed
Audit logs should never be maintained
Zero Incidents due to Human Error will benefit
Team's Honor
Individual Honor
Company's Honor
All of the above
A checklist must be followed for performing all changes
True
False
A Human Error in Production Support engagements:
Can have a high business and financial impact
Can effect the customer brand image
Can effect TCS brand image
All of the above
What are the checks performed post completion of a Change during the change window
Post Implementation Check
End User confirmation Check
Closure of the Change Request
All of the above
In case of a high production Impact, Severity of the incident is to be handled as follows
Continue working on the incident with the same priority
Priority is already defined, consult your project manager and change priority
Upgrade the priority as per incident classification guidelines approved by customer
Convince the user to work with medium priority as it impacts your SLA
Select all the correct statements
Knowledge articles should have detailed steps to execute a resolution
Knowledge articles should be regularly reviewed and validated
An outdated knowledge article can be used to resolve an issue
Knowledge article in the draft state can be used to resolve an incident
Which of the following scenarios do not require a change request to be raised
Prior information is passed to the user about the change
TCS tower Lead has agreed for no change required
None of the above
Once the handover is completed, you can leave the shift without informing shift manager
True
False
RIO is all about
Internalizing and inculcating the habit of execution rogor in all production activities
One time identification of operational risks and mitigating them
Reading out an Operations Pledge, once 100% is reached in that month, we are done with it
Driving rigor only with the SDMs and Tower Leads
